Cameron Jacobson
Andover,MN
Summary
Proven to enhance operational efficiency and customer satisfaction, leveraged the diagnostic tools and electrical troubleshooting skills learned at Centerpoint Energy Inc. to improve customer satisfaction as well as crew sales ratios. Being skilled in both technical diagnosis and fostering effective relationships, consistently delivering results beyond expectations. As an appliance technician I have proven to be dependable with a self-directed and capable approach. Good mechanical, electrical and problem-solving skills with eagerness to learn new procedures. Looking for a challenging role with room for advancement.
Overview
6
6
years of professional experience
Work History
Appliance Technician
Centerpoint Energy Inc
09.2023 - Current
- Ordered parts and maintained adequate inventory.
- Disassembled, repaired and reassembled equipment in good working order.
- Used hand tools such as oscilloscopes to check components.
- Worked on kitchen, and laundry appliances.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Educated customers on use, care and adjustments of appliances.
- Facilitated repairs by disassembling defective and broken equipment.
- Diagnosed issues with appliances and made repairs.
- Gave accurate and detailed quotes to customers prior to starting work.
- Tested completed work and verified functionality of all kitchen and laundry appliances.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
Shipping and Receiving Clerk
IFP Motion Solutions
01.2023 - 09.2023
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Partnered with representatives from different carriers to arrange materials shipments.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Processed required paperwork to expedite handling of shipped and received goods.
Logistic Account Executive
TQL
09.2022 - 01.2023
- Managed approximately 200 incoming calls, emails and messages per day from customers and potential carriers
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Managed sales plan activities and product launches resulting in expanded revenues and branding.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Networked at events and by phone to expand business profits and revenues.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Tracked market and industry trends, regulations and practices through trade shows and publications.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Set up appointments with potential and current customers to promote new products and services.
Assistant Warehouse Manager
Mohawk Moving
07.2021 - 09.2022
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Tracked production and quality control systems to proactively identify deficiencies.
- Supervised warehouse operations by managing employees during shifts.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Trained employees on equipment operation and safety protocols.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed projects from procurement to completion.
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Coordinated material procurement and required services for projects within budget requirements.
- Monitored project progress, identified risks and took corrective action as needed.
- Recruited and oversaw personnel to achieve performance and quality targets.
Professional Mover
Beltmann Relocation Group
07.2018 - 07.2021
- Completed jobs by loading boxes and large items, unloading trucks, and cleaning job sites.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 40,000 lbs.
- Operated with safety and skill to avoid accidents and delays.
- Wrote detailed checklists to streamline job site walkthrough and maintain customer satisfaction.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Moved furniture and boxes using utility dolly and truck ramp.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Strapped items down over protective padding to secure throughout transportation.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Arranged items at destination according to customer requests and instructions.
- Followed verbal and written instructions to properly move and ship products.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
- Cleaned and maintained truck and other equipment to maintain optimum working condition.
Education
Associate of Science - Cybersecurity, Virtualization & Networking
Alexandria Technical College
Alexandria, MN05.2026
GED -
Anoka High School
Anoka, MN06.2018
Skills
- Equipment Calibration
- Hand-tool proficiency
- Schematic reading
- Appliance Repair
- Software Diagnostics
- Mechanical Aptitude
- Technical diagnosis
- Diagnostic Tools
- Electrical Troubleshooting
- Troubleshooting faults
- Diagnosing problems
- Service Sales
Disc golf, Experiences and DND
I was introduced to disc golf by a friend around Covid 19 when, like many others, I was just looking to get outside and do anything. I have since grown to love the game, follow the pro scene closely, and maybe just maybe foster a slight obsession with buying one too many pretty looking circle of plastic. I will admit I've started to get into golf and I gotta say, it's quickly becoming a tight race for which my free time gets spent on.
My girlfriend and I love trying new restaurants, businesses or just new experiences to us, weekend or day trips are not entirely uncommon when our schedules allow.
I've been playing for a couple years now, but just dived into the deep end of running a Dungeons and Dragons campaign. While yes, it is very much super nerdy, if you get past that, running a campaign involves immense planning, preparation, thinking on your feet, creating a cohesive story, and a blending of schedules just to sit down and play. It's been an immensely enjoyable and challenging experience thusfar.
Timeline
Appliance Technician
Centerpoint Energy Inc
09.2023 - Current
Shipping and Receiving Clerk
IFP Motion Solutions
01.2023 - 09.2023
Logistic Account Executive
TQL
09.2022 - 01.2023
Assistant Warehouse Manager
Mohawk Moving
07.2021 - 09.2022
Professional Mover
Beltmann Relocation Group
07.2018 - 07.2021
Associate of Science - Cybersecurity, Virtualization & Networking
Alexandria Technical College
GED -
Anoka High School
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