Cameron King
Springfield,United States
Summary
Dedicated customer service professional with a proven track record of delivering impactful support and enhancing customer satisfaction. Extensive experience in resolving concerns and providing assistance, emphasizing teamwork and adaptability. Recognized for exceptional communication skills and reliability in fast-paced environments, consistently fostering positive relationships with clients and colleagues. Committed to driving results and contributing to organizational success through a customer-centric approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Mijuri Sushi
Springfield, MO
07.2021 - Current
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
- Trained and mentored new staff on menu items and service protocols to maintain high standards.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Assisted in inventory management, helping to reduce waste and optimize stock levels.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Maintenance Engineer/ Painter/Lead Landscaper
Westgate Resorts
Hollister, MO
01.2018 - 07.2021
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Performed troubleshooting and repair for complex electrical equipment.
- Performed general building upkeep, painting, and normal machine maintenance.
- Led preventive maintenance initiatives to enhance equipment reliability and minimize downtime.
- Conducted root cause analysis to identify recurring issues and implemented corrective actions.
- Collaborated with management to optimize maintenance workflows and resource allocation.
- Reduced downtime through efficient troubleshooting and root cause analysis of equipment failures.
- Led painting projects, ensuring high-quality finishes and adherence to safety protocols.
- Worked well in a team setting, providing support and guidance.
- Led maintenance team in executing preventative maintenance schedules for resort facilities.
Head Housekeeping Supervisor
Hampton Inn And Suites
Branson, MO
07.2017 - 01.2018
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Adhered to safety protocols by enforcing proper equipment usage.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Supervised daily housekeeping operations, ensuring compliance with cleanliness standards and guest satisfaction.
- Trained and mentored housekeeping staff on best practices and safety protocols.
- Developed efficient cleaning schedules to optimize team productivity and resource allocation.
- Conducted regular inspections of guest rooms and public areas, identifying areas for improvement.
- Coordinated with front desk staff to address guest requests promptly and professionally.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Education
Associate of Applied Science - Physical Therapy
Ozarks Technical Community College
Springfield, MOAssociate of Science - General Studies
Missouri State University
West Plains, MOHigh School Diploma -
West Plains Sr. High School
West Plains, MOSkills
- Flexible and Adaptable
- Self-Motivated
- Decision-Making
- Analytical and Critical Thinking
- Written Communication
- PPE Compliance
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Team collaboration
- Training and mentoring
- Goal oriented
Certification
CPR Certified
Interests
Hiking, Camping, Fishing, Running, Anything physical
Timeline
Server
Mijuri Sushi
07.2021 - Current
Maintenance Engineer/ Painter/Lead Landscaper
Westgate Resorts
01.2018 - 07.2021
Head Housekeeping Supervisor
Hampton Inn And Suites
07.2017 - 01.2018
Associate of Applied Science - Physical Therapy
Ozarks Technical Community College
Associate of Science - General Studies
Missouri State University
High School Diploma -
West Plains Sr. High School
Additional Information
- Army Achievement Medal:
- Army Achievement Medal earned in August 2014 for responsibility of instructor of the Company's Physical Fitness Program (working with soldiers who had trouble maintaining physical fitness standards) and creation/instruction classes about proper identification and removal of IEDs (Improvised Explosive Devices).
- A Plus Program:
- Completion of 50 hours of tutoring at the West Plains High school.
Military Service
- Branch: United States Army Service
- Country: United States
- Rank: Specialist
- From: September 2013 to October 2016
- Directed installation and removal of minefields in combat operations areas, often working under time constraints and in volatile geographic areas.
- Conducted ground reconnaissance for roads, bridges and tunnels and reported findings to Platoon Officer.
- Located mines through both visual means and use of mine detectors, neutralizing all enemy threats and booby traps.
- Prepared teams for combat operations by bringing in and effectively training top talent.
- Responded to emergencies with speed, efficiency, and knowledgeable assistance.
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
- Performed quality control by creating rosters, spreadsheets, and other documentation to identify company inventory.
- Maintained 100% accountability of all assigned equipment worth more than $275,000.
Awards
Army Achievement Medal, Global Terrorism Ribbon, The National Defense Service Medal