Cameron Malysse
Enterprise,AL
Summary
Seasoned Store Manager with years experience in management as well as all day to day store operations. Polished professional skilled at training employees on exceptional customer service and sales techniques while ensuring all company standards are abided by. Gifted in overseeing all facets of customer-facing operations and store front-end to back-end operations including POS transactions to store stocking and merchandising to improve company sales.
Overview
11
11
years of professional experience
Work History
Store Manager
Rack Room Shoes Inc.
06.2023 - Current
- Manage daily operations to ensure smooth functioning of the store as well as maintaining a clean environment for customers and employees.
- Manage all cash control to ensure safe and correct money management.
- Assist with store opening and closing procedures as well as POS transactions for customers.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback ensuring all staff are knowledgeable on company policy and procedure standards to prosper friendly and approachable employees including all new hires in training and mentoring new staff members to produce effective and efficient staff members who are equipped to excel in their roles as team members.
- Improve customer satisfaction through staff training in customer service and product knowledge.
- Maintain proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Optimize scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts as well as rotating merchandise and displays to feature new products and promotions.
- Oversee loss prevention efforts to minimize shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintain open lines of communication with regional and district mangers to share pertinent information about store performance and needs while requesting support when needed.
Team Lead/ 2nd Assistant Manager
Rack Room Shoes Inc.
02.2020 - 06.2023
- Managed store during opening/closing shifts including all operations of cash registers, store sales, cleaning duties and positive attention and focus of customers. Offered coverage for any short shifts or employee absence.
- Promoted high standards through personal example to help each member understand expected behaviors of company standard.
- Built strong relationships with staff and customers through positive attitude and attentive response and increased customer satisfaction by ensuring timely assistance with shoe selection and sizing if needed ensuring high-quality standards.
- Provided additional assistance to multiple locations with store inventory audits.
Front Desk Clerk
Executive Inn & Suites
01.2018 - 12.2019
- Greeted guests at front desk and engaged in pleasant conversations while collecting room deposits, fees, and payments as well as informing them of any amenities provided. Processed payments while maintaining accountability for cash drawer balances at the beginning and end of shifts. Updated sensitive customer information during check-ins and room changes.
- Handled guest complaints professionally, while resolving issues quickly to maintain high levels of satisfaction or if needed escalating to the proper individuals to ensure a pleasing outcome.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests as well as ensuring all current guest are getting supplies when needed.
Forklift Operator/Warehouse
Goodwill Industries
08.2016 - 09.2017
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries according to OSHA guidelines.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping. Unloaded materials and goods at designated locations.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Coordinated with supervisors and store staff to prioritize tasks, ensuring that most urgent shipments were processed first as well as meeting tight merchandising times by prioritizing tasks based on store stock needs.
Specialist E-4
Alabama National Guard
04.2013 - 11.2015
- Learned to be skilled at working effectively in fast-paced environments independently and collaboratively within team unit environment.
- Self-motivated, with strong sense of personal responsibility.
- Learned and adapted quickly to new technology and applications while working on electrical components in radios both on ground and in air.
- Demonstrated strong organizational and time management skills while working within a team during motor pool inspections.
Education
Diploma in General Studies -
Enterprise High School
Enterprise, AL05.2013
Skills
- Military (2 years)
- Excellent Customer Service skills
- Creative Problem solver and Decision maker
- Strong Multitasking and Organizational skills
- Outstanding communication skills
- Highly motivated friendly individual while being dependable and reliable
Timeline
Store Manager
Rack Room Shoes Inc.
06.2023 - Current
Team Lead/ 2nd Assistant Manager
Rack Room Shoes Inc.
02.2020 - 06.2023
Front Desk Clerk
Executive Inn & Suites
01.2018 - 12.2019
Forklift Operator/Warehouse
Goodwill Industries
08.2016 - 09.2017
Specialist E-4
Alabama National Guard
04.2013 - 11.2015
Diploma in General Studies -
Enterprise High School