Cameron Martinez
Beaverton,OR
Summary
Dynamic Water Heater Service Manager with a proven track record at Performance Insulation & Energy Services, excelling in project management and customer service. Expertly led a team to enhance service quality and resolve escalated complaints, fostering customer loyalty. Skilled in OSHA compliance and staff training, ensuring a safe and efficient work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Water Heater Service Manager
Performance Insulation & Energy Services
2024.01 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
Administrative Assistant
Performance Insulation & Energy Services
2021.03 - 2024.01
- Managed payroll operations efficiently.
- Managed purchasing invoices to ensure accurate accounting.
- Handled the administration of time cards for field personnel.
- Entered labor and material data into project management software.
- Streamlined onboarding processes for new hires.
- Coordinated benefits enrollment activities.
Education
GED -
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZSkills
- Project management
- Project coordination
- Critical thinking skills
- Field and office staff management
- Multitasking in fast-paced working environments
- Microsoft Suite
- Inventory management
- Scheduling
- Osha compliance
- Team leadership
- Customer service management
- Staff training and development
- Hospitality Management (7 years)
- Customer Service (10 years)
Certification
- A.O. Smith Residential Water Heater Certification
- A.O. Smith heat pump water heater certification
- A.O. Smith tankless water heater certification
Timeline
Water Heater Service Manager
Performance Insulation & Energy Services
2024.01 - Current
Administrative Assistant
Performance Insulation & Energy Services
2021.03 - 2024.01
GED -
Maricopa Community Colleges, Rio Salado Community College