Cameron Massie
Bedford,TX
Summary
Proactive professional with strong organizational skills and a focus on problem solving. Experienced in supervising store operations and mentoring team members to deliver exceptional customer service and drive sales.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisor
Trader Joe's
Dallas, Texas
10.2022 - 05.2026
- Supervised daily store operations, enhancing workflow efficiency and customer satisfaction.
- Trained and mentored team members on product knowledge and customer service techniques.
- Implemented store merchandising standards to enhance product visibility and appeal.
- Addressed customer inquiries and complaints promptly, contributing to a positive shopping experience.
- Managed customer complaints effectively, ensuring high levels of customer satisfaction.
Crew Member
Trader Joe's
Southlake, Texas
01.2021 - 10.2022
- Assisted customers with product selection and inquiries on store layout.
- Maintained cleanliness and organization of display areas and stock rooms.
- Operated cash register, processed transactions, and handled customer payments.
- Demonstrated product knowledge to enhance customer shopping experience.
- Trained new crew members on store policies and operational procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Supervisor
Benchmark
Westlake, Texas
03.2018 - 10.2019
- Collaborated with management to implement new procedures, enhancing operational effectiveness.
- Guided and directed subordinates on job duties and responsibilities, ensuring clarity and accountability.
- Directed and supervised team of over 50 employees in daily operations.
- Coordinated workflow processes between departments, streamlining collaboration and communication.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Conference Services Assistant
Benchmark
Westlake, Texas
05.2015 - 03.2016
- Assisted clients with event planning, addressing specific requirements and preferences.
- Collaborated with vendors to secure catering, audiovisual, and equipment services.
- Developed event materials, including agendas and informational packets for participants.
- Monitored event timelines, ensuring all activities adhered to scheduled plans.
- Organized post-event evaluations, gathering feedback for future improvements and planning.
Front Desk Agent
LA Fitness
Keller, Texas
06.2013 - 06.2015
- Managed front desk operations to facilitate seamless check-in and check-out for members and guests.
- Greeted members and guests with a friendly and welcoming demeanor.
- Resolved member inquiries and issues promptly, enhancing overall member satisfaction.
- Educated prospective members about fitness programs and services, promoting engagement and membership enrollment.
- Monitored facility access to ensure safety and security for all members.
- Assisted in maintaining cleanliness and organization of the front desk area.
- Answered phones, responded to inquiries, and took messages.
Education
Associate of Arts - Kinesiology
Tarrant County College
Fort Worth, TX05-2014
High School Diploma -
Birdville High School
North Richland Hills, TX05-2011
Skills
- Retail operations
- Inventory control
- Workflow management
- Team leadership
- Employee training
- Customer service
- Conflict resolution
- Effective communication
Certification
- NETTA Certified Personal Trainer
- Certified Veteran’s Fitness Operator (CVFO)
- Graduate of University or Heath & Performance (FKA: FitOps)
Accomplishments
- Honor Graduate from University of Health & Performance (FKA: FitOps)
Timeline
Supervisor
Trader Joe's
10.2022 - 05.2026
Crew Member
Trader Joe's
01.2021 - 10.2022
Supervisor
Benchmark
03.2018 - 10.2019
Conference Services Assistant
Benchmark
05.2015 - 03.2016
Front Desk Agent
LA Fitness
06.2013 - 06.2015
Associate of Arts - Kinesiology
Tarrant County College
High School Diploma -
Birdville High School