Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cameron McEwan

Raleigh

Summary

Computing Specialist with expertise in diagnosing and resolving Apple product issues, ensuring seamless user experiences and high satisfaction. Proficient in network security, software debugging, and hardware diagnostics, with a strong focus on customer satisfaction and performance optimization. Passionate about leveraging advanced technical skills and staying updated with new product releases to drive innovation and enhance user experiences.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Apple Computing Specialist

Best Buy
09.2022 - Current
  • Diagnose and resolve Apple product issues, ensuring seamless user experiences and high satisfaction
  • Collaborate with team to ensure timely follow-up, significantly improving customer satisfaction
  • Educate customers on Apple features and best practices, enhancing user understanding and experience
  • Understand customer needs to provide tailored solutions, boosting service effectiveness and loyalty
  • Stay updated on new product releases, keeping clients informed and ensuring up-to-date knowledge

Education

Associate level - Computer Science

University of North Carolina Greensboro
08.2020

Skills

  • Network Security
  • Hardware Diagnostic
  • Performance Optimization
  • Software Debugging
  • Trouble Shooting
  • Python
  • Java
  • Kotlin
  • HTML

Certification

  • CompTIA A+
  • Google IT Support Professional Certificate
  • Microsoft Office Specialist (MOS) Certification

Timeline

Apple Computing Specialist

Best Buy
09.2022 - Current

Associate level - Computer Science

University of North Carolina Greensboro

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Cameron McEwan