Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cameron McEwan

Raleigh,NC

Summary

Experienced Computing Specialist with a strong track record in diagnosing and resolving Apple product issues, ensuring seamless user experiences and high levels of satisfaction. Deep knowledge of Mac OS and the entire Apple environment, with a focus on network security, software debugging, and hardware diagnostics. Committed to delivering exceptional customer satisfaction and optimizing performance. Passionate about leveraging advanced technical skills and staying up-to-date with new product releases to drive innovation and enhance user experiences.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Apple Computing Specialist

Best Buy
09.2022 - Current
  • Diagnose and resolve Apple product issues, ensuring seamless user experiences and high satisfaction
  • Collaborate with team to ensure timely follow-up, significantly improving customer satisfaction
  • Educate customers on Apple features and best practices, enhancing user understanding and experience
  • Understand customer needs to provide tailored solutions, boosting service effectiveness and loyalty
  • Stay updated on new product releases, keeping clients informed and ensuring up-to-date knowledge

Education

Associate level - Computer Science

University of North Carolina Greensboro
08.2020

Skills

  • Network Security
  • Hardware Diagnostic
  • Performance Optimization
  • Software Debugging
  • Trouble Shooting
  • Python
  • Java
  • Kotlin
  • HTML

Certification


  • Google IT Support Professional Certificate
  • Microsoft Office Specialist (MOS) Certification

Timeline

Apple Computing Specialist

Best Buy
09.2022 - Current

Associate level - Computer Science

University of North Carolina Greensboro
Cameron McEwan