Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cameron Miller

Bloomington,IL

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

7
7
years of professional experience

Work History

Technical Support Admin

Carle
11.2022 - Current
  • Imaged desktops, laptops, and tablets along with granting role permissions to new employees.
  • Managed high levels of call flow and responded to healthcare technical support needs.
  • Maintained and updated user database through the Cherwell service management software.
  • Supported cloud computing services such as Citrix and VMWare.

2nd Level MacOS Infrastructure Support

StateFarm
03.2020 - 11.2022
  • Utilized range of different troubleshooting techniques to alleviate issues with servers and software.
  • Navigated Jamf Pro software in order to monitor and support over 1500 workstations.
  • Employed ticket support system software "ServiceNow"
  • Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.

Apple Computing Pro

Best Buy
08.2018 - 02.2020
  • Working with a wide range of customers to understand their requirements and providing exceptional service in a timely manner.
  • Continually driving beyond monthly personal goals to set an example for coworkers.
  • Creating a plethora of solutions for potential customers to increase profit for the store and fulfill the customer's needs.
  • Collaborating with the Geek Squad to ensure all customer software and hardware problems are solved without the need for a second trip.
  • Receiving constant training in multiple areas of expertise including, but not limited to: Apple Hardware, Software, demos, interactions,and building the value.
  • Conducting formal 1 on 1's to help understand strengths and areas of improvement.

Database Administrator

Janis Rose
06.2017 - 07.2018
  • Wrote and maintained technical and functional specifications to document database intentions and requirements.
  • Performed daily functions using programs such as PaperPort and Quicken.
  • Created backups to safeguard from loss of data.

Education

High School Diploma -

Taylorville High School
Taylorville, IL

Some College (No Degree) - Computer Science

Heartland Community College
Normal, IL

Skills

  • Solutions Expert
  • Creative Issue Resolution
  • Apple and PC Software Proficiency
  • Patience
  • SOP proficiency
  • Helpdesk administration
  • Teamwork and Collaboration
  • Data Entry
  • Microsoft Software Proficiency
  • Recordkeeping
  • Server Operation

Languages

English
Native or Bilingual
Japanese
Limited Working

Timeline

Technical Support Admin

Carle
11.2022 - Current

2nd Level MacOS Infrastructure Support

StateFarm
03.2020 - 11.2022

Apple Computing Pro

Best Buy
08.2018 - 02.2020

Database Administrator

Janis Rose
06.2017 - 07.2018

High School Diploma -

Taylorville High School

Some College (No Degree) - Computer Science

Heartland Community College

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Cameron Miller