Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Legend
Generic

Reuben Monsingh

Bloomington,IL

Summary

Demonstrated excellence in technical support and customer service, particularly with Geek Squad at Best Buy. Proficient in computer maintenance and repair, consistently surpassing performance benchmarks. Competent in building client relationships and effective in team management, continually improving operational productivity and customer contentment.

Overview

6
6
years of professional experience

Work History

Technical Support Admin

Carle
01.2024 - Current
  • Consistently surpassed company benchmarks for monthly closed support cases, upholding high standards of service quality.
  • Enhanced efficiency through an extensive understanding of company offerings, facilitating swift resolution of issues.
  • Performed regular system maintenance to boost end-user performance and reduce the likelihood of issues.
  • Collaborated with cross-functional teams to address complex customer issues, ensuring a seamless support experience.

Advanced Repair Agent

Geek Squad - Best Buy
09.2021 - 01.2024
  • Assembled, maintained and repaired devices of all form factor.
  • Sourced tools to cover a broad range of services .
  • Maintained inventory of repair supplies and ordered parts.
  • Worked with Apple and Geek Squad Service systems to process repairs, order parts, and to create escalations for repair issues (ex. Handling DOA parts).
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Performed regular upgrades to update systems and improve operability.
  • Assisted customers with technical support inquiries.

Advisor

Best Buy
09.2019 - 09.2021
    • Built and maintained relationships with clients to provide ongoing support.
    • Anticipated responses and prepared clear and articulate answers.
    • Trained new and existing employees on customer service best practices to improve overall customer handling skills.
    • Promoted customer loyalty programs to increase customer retention and repeat purchases.

Office Aid

Heartland Community College
07.2018 - 09.2019
    • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
    • Organized, stored and retrieved files to enhance daily operations and support customer needs.
    • Interacted with customers by phone, email or in-person to provide information.
    • Managed office operations while scheduling appointments for department managers.

Education

Bachelor of Science - Applied Mathematics

Illinois State University
Normal, IL
05.2025

Associate of Science - Mathematics

Heartland Community College
Normal, IL
05.2021

Skills

  • Organization
  • Computer maintenance and repair
  • Customer service and de-escalation
  • Coordinating with team members
  • End-User Training
  • Component Replacement

Accomplishments

  • Enhanced the department's Net Promoter Score (NPS) while sustaining an average of 90% promoters.
  • Reduced the in-store service turn-around time from 2 days to 0.9 days.
  • Concluded July with our precinct at the forefront of the market in turn-around time, Service NPS, and repeat service orders.

Languages

English
Native or Bilingual
Malayalam
Native or Bilingual
Hindi
Limited Working

Timeline

Technical Support Admin

Carle
01.2024 - Current

Advanced Repair Agent

Geek Squad - Best Buy
09.2021 - 01.2024

Advisor

Best Buy
09.2019 - 09.2021

Office Aid

Heartland Community College
07.2018 - 09.2019

Bachelor of Science - Applied Mathematics

Illinois State University

Associate of Science - Mathematics

Heartland Community College

Legend

DOA: Dead On Arrival

NPS: Net Promoter Score

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Reuben Monsingh