Dynamic IT professional with over a decade of experience in infrastructure management, system support, and project coordination. Known for delivering solutions that exceed expectations, I excel in: System Uptime: Achieved and maintained 99% uptime for critical enterprise systems. Technical Proficiency: Deep expertise in server management, desktop support, and network optimization. Project Management: Successfully led projects from analysis through implementation, focusing on cost efficiency and enhanced service delivery. Customer Service: Enhanced customer satisfaction through proactive problem-solving and service improvements. Adept at identifying system inefficiencies, implementing strategic enhancements, and driving operational excellence.
United States Army National Guard, Prior soldier of the local 2/200th air defense artillery, 31U – signal support systems specialist. Prior secret security clearance.