Cameron Reichenbach
Cincinnati
Summary
Proven in enhancing guest experiences at West End Ventures, I excel in complaint handling and issue resolution, leveraging exceptional communication and empathy. Spearheaded the digital transition at Holy Cow Ice Cream Shop, showcasing strong problem-solving and attention to detail. Adept in customer service, I foster teamwork and collaboration, driving significant improvements in guest relations.
Overview
6
6
years of professional experience
Work History
Guest Experience Ambassador
West End Ventures
01.2024 - Current
Handled issues efficiently and consistently.
Greeted ticket holders and ensured the holders entered their correct ticket location
Site Manager
I9 Sports
06.2023 - Current
Led a team of soccer and basketball referees at several venues. Managed the quality and integrity of different playing surfaces. Greeted and informed program participants. Logged postgame statistics and photographed weekly award recipients.
Ice Cream Scooper
Holy Cow Ice Cream Shop
06.2019 - 08.2022
Gained valuable experience in communication. Lead and coordinated the sorting and stocking of goods. Essential in the transition from written tickets and orders to digital and efficient POS (Point of Sale)
Education
Bachelors Of Science - Asian Studies
University of Cincinnati
Cincinnati, OHSkills
- Strong empathy
- Exceptional communication
- Guest relations
- Complaint handling
- Language proficiency
- Customer service
- Issue resolution
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Languages
Chinese (Mandarin)
Limited Working
Timeline
Guest Experience Ambassador
West End Ventures
01.2024 - Current
Site Manager
I9 Sports
06.2023 - Current
Ice Cream Scooper
Holy Cow Ice Cream Shop
06.2019 - 08.2022
Bachelors Of Science - Asian Studies
University of Cincinnati
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