Cameron Rhodes
Morrow,GA
Summary
Positive mindset and analytical thinker with thorough understanding of IT systems, an extensive customer service background and a knack for problem-solving. Well-versed in data analysis and systems troubleshooting, ensuring optimal performance and efficiency. Committed to leveraging skills to drive technological advancements and streamline operations.
Overview
2
2
years of professional experience
Work History
Claims Associate
State Farm
10.2023 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
Customer Care Representative
Alliance Spine and Pain Centers
03.2023 - 10.2023
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Delivered prompt service to prioritize customer needs.
Education
Mass Communication
Virginia State University
Petersburg, VA06-2015
High School Diploma -
Hopewell High School
Hopewell05-2011
Skills
- CompTIA Security Certification
- Microsoft Office Proficiency
- Decision-making
- Customer Relations
- Attention to detail
- Documentation skills
- Data entry
- Critical thinking
- Great mathematical skills
- Microsoft Proficiency
- Organizational skills
- Adaptability and flexibility
Timeline
Claims Associate
State Farm
10.2023 - Current
Customer Care Representative
Alliance Spine and Pain Centers
03.2023 - 10.2023
Mass Communication
Virginia State University
High School Diploma -
Hopewell High School
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