Cameron Robinson

Professional Experience Skills Awards & Recognition

Southwest Airlines – Ramp Agent | John Wayne Airport (SNA), 2018–2019

• Ensured safe and efficient flight operations while maintaining strict safety standards.
• Loaded baggage, cargo, and human remains onto aircrafts, working alongside Freight House for timely delivery.
• Provisioned aircrafts and completed CBLS documentation in collaboration with Operations Agents.
• Delivered bags at T-Point to meet MBR metrics while providing positive customer experiences.
• Conducted wing walking and pushback operations using Lektros, maintaining clear communication with pilots.

Southwest Airlines – Customer Service Supervisor | Las Vegas (LAS), 2019–2021

• Supervised daily operations, completing reports and recaps to track trends and identify improvement areas.
• Served as liaison between customers and internal teams, providing hospitality and problem resolution.
• Organized Fun Flights and Surprise & Delight initiatives to enhance employee and passenger experiences.
• Rotated in Command Center, assigning flights, monitoring staffing, and addressing low-cost opportunities.
• Deescalated customer conflicts, coordinated medical events with paramedics and law enforcement.
• Recognized as Supervisor of the Quarter and received company acknowledgment in Luv Mail.

Southwest Airlines – Customer Service Supervisor | Houston (HOU), 2021–2022

• Expanded operational knowledge through Ticket Counter, BSO, Connections, and Overnight shifts.
• Contributed to projects on MBR, baggage damage, and accessibility services for wheelchair customers.
• Served as Manager on Duty, improving leadership understanding of operational metrics and trends.
• Enhanced proficiency in Altea to strengthen team leadership and agent coaching.

Southwest Airlines – Assistant Manager of Customer Service | Los Angeles (LAX), 2022–2025

• Managed compliance for ATW (CSA, OPS, CSS) using Comply 365.
• Developed the Transient App in Quickbase to report and track recurring operational issues.
• Oversaw station safety, conducted safety meetings, completed safety walks, and logged follow-up minutes.
• Participated in EMO and Turn Compliance Core Team to report trends, key wins, and areas of focus.
• Compiled weekly safety reports and attended bi-weekly safety calls with leadership.

Southwest Airlines – Assistant Manager of Customer Service | Dallas (DAL), 2025–Present

• Served on Turn Shift, First Pax Last Pax Core Teams, communicating metrics and driving operational improvements.
• Managed Sopis and SRS reports to ensure follow-up on potential safety infractions.
• Created Performance Briefing Cards to educate agents and leaders, aligning messaging and expectations.
• Oversaw staffing for Customer Service Supervisors to ensure operational readiness.
• Conducted weekly briefings, monthly 1:1s, and coaching sessions to support leaders and reinforce performance expectations.
• Airline Operations & Compliance Management
• Team Leadership & Staff Development
• Safety & Emergency Procedures (FAA standards)
• Customer Service & Conflict Resolution
• Operational Metrics & Reporting
• Process Improvement & Project Management
• Altea, Comply 365, Quickbase, Ops Suite and other airline software
• Supervisor of the Quarter, Southwest Airlines – LAS
• Company acknowledgment in Luv Mail for outstanding leadership and customer service initiatives