Billing and collection professional with 4 years of knowledge about cost reduction options and financial processes. Decisive and persuasive communicator with proven problem-solving, leadership, and planning abilities.
Overview
7
7
years of professional experience
Work History
TENANT ACCOUNT ANALYST
SIMON PROPERTY GROUP
05.2022 - Current
Oversees payment collection for 11 malls and 12 national tenants with portfolio totaling up to $7 million monthly
Daily contact with tenants via email, phone, and teams meetings to conduct payment plan strategies
One of six members chosen to handle large reconciliation project, $9.7M collected in first month
Lead meeting with national tenants such as Jockey International and L’Oreal to reconcile hundreds of billing items that were uncollected by previous analysts
Developed and maintained successful business partnerships to address and proactively manage service issues.
BILLING SPECIALIST
MCKESSON US ONCOLOGY
01.2020 - 04.2022
Supported billing workflow of Regional Business Office for one of the nation’s largest community-based oncology networks
Monitored, tracked, and evaluated claims for defects and completeness
Mitigated claim form errors through quality reviews
Maintained patient billing data to ensure accuracy
Demonstrated distinguished performance by consistently exceeding productivity metrics
Adhered to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records and collections
SERVER/HOST | BRU BURGER
10.2016 - 12.2019
Interacted with 50+ customers per shift – creating a personalized, friendly, and positive experience
Trained 30+ new employees on the point of sale and seat management system
Accounted for > $800 in revenue per shift
Coordinated staff section assignments to achieve optimal organizational effectiveness
Achieved excellent scores of > 95% on “secret shopper” reports
Developed effective communication and conflict resolution skills
ASSOCIATE
MEMBER, WALMART ECOMMERCE
06.2017 - 08.2017
Led small team that primarily focused on warehouse logistics
Managed large-scale projects that increased stock efficiencies
On-boarded and trained new associate team members on company systems
Education
Bachelor of Science - Health Services Administration
University of Southern Indiana
Evansville
04.2020
Skills
Interdepartmental Coordination
Account Reconciliation
Bill Payment and Recordkeeping
Precision and Accuracy
Effective Project Completion
Microsoft Applications
Legal Language Review
Timeline
TENANT ACCOUNT ANALYST
SIMON PROPERTY GROUP
05.2022 - Current
BILLING SPECIALIST
MCKESSON US ONCOLOGY
01.2020 - 04.2022
ASSOCIATE
MEMBER, WALMART ECOMMERCE
06.2017 - 08.2017
SERVER/HOST | BRU BURGER
10.2016 - 12.2019
Bachelor of Science - Health Services Administration