Cameron Siller
Riverview,FL
Summary
Experienced call center professional, versed in a high volume call/email environment. Top performer with a consistent track record of meeting and exceeding expectations. Superior computer skills and telephone etiquette. Who is also a fast learner and adept at working in diverse retail and customer service environments. Qualified Logistics Representative with 3 years of experience in fast-paced customer service and call center environments. Personable and professional under pressure. Capable of coordinating shipments, coordinating dispatches and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Brings top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Licensed Insurance Sales Professional
USAA
12.2019 - Current
- Customized existing insurance policies to suit individual member needs through building rapport and analyzing specific profile details.
- Follows written risk and compliance policies, standards, and procedures for business activities.
- Conducted annual reviews of existing policies to update information.
- Determined financial needs by assessing existing coverage and aligning new products and services.
- Proficient knowledge of personal lines insurance to assist members with moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services.
- Responsible for respective trailing documents for all states and/or international requirements and offerings.
- Remained impartial in order to advise members best insurance practices on polices.
- Required maintenance of Property & Casualty (P&C) license and state registrations.
- Displayed consistent, positive attitude towards members, peers and other personnel, even during high-stress situations.
- Utilizes tools and resources available to support members with minimal assistance.
UPS International Customer Associate Rep
Alorica
08.2018 - Current
- Worked for UPS to resolve shipping problems, improve operations and provide exceptional customer service
- Coordinated with other countries/customs to resolve discrepancies and create effective solutions
- Received inbound and outbound calls/emails daily
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Promptly responded to inquiries and requests from prospective customers
- Worked with high profile shippers to understand requirements and provide exceptional logistic services
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Monitored multi-piece shipments from start to finish
- Maintained spreadsheets with daily follow-ups regarding shipments
- Reached out to shippers daily to resolve packages
- Resolve and document package delays as quickly and accurately as possible
- Suggested Ideas to keep morale high
- Ranked in top 5% for customer satisfaction among 500 competing Customer Services Agents
Verizon Call Center Agent
Conduent
01.2018 - 06.2018
- Directed calls to appropriate individuals and departments
- Documented all customer inquiries and comments thoroughly and quickly
- Answered product questions with up-to-date knowledge of sales and store promotions
- Developed reputation as efficient service provider with high levels of accuracy
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture
- Provided elevated customer experience to generate loyal clientele
- Resolved all customer complaints with professional manner while prioritizing customer satisfaction
- Shared best practices for customer service with other team members to help improve call efficiency
- Assisted 100 customers per day, greeting with upbeat attitude and smile
Team Member
South Lacey Goodwill
05.2017 - 01.2018
- Demonstrated integrity and honesty while interacting with guests, team members, and managers
- Consistently provided friendly guest service and heartfelt hospitality
- Maintained high standards of customer service during high-volume, fast-paced operations
- Trained and developed new associates on POS system and key sales tactics
- Built loyal clientele through friendly interactions and consistent appreciation
- Operated cash registers accepting cash, check and credit card transactions with 100% accuracy
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized interior store, including behind checkout desk and displays
- Instructed staff on appropriately handling difficult and complicated sales
- Alerted customers to upcoming sales events and promotions
- Identified potential shop-lifters and alerted management
- Determined customer needs by asking relevant questions and listening actively to responses
- Monitored new sales associates on how to contribute to store’s positive culture
- Worked with management team to implement proper division of responsibilities
- Actively pursued personal learning and development opportunities
Guest Advisor
GameStop
02.2015 - 10.2017
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems
- Greeted customers entering store to ascertain what each customer wanted or needed
- Completed store opening and closing procedures
- Received and counted money
- Processed cash, credit, debit and check payments
- Trained new employees
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Maintained friendly and professional customer interactions
- Stocked, replenished and organized inventory, completing tasks 100% faster than average associates
Team Member
Arby's
04.2014 - 09.2016
- Spoke with patrons to ensure satisfaction with food and service
- Skillfully promoted items on beverage lists and weekly restaurant specials
- Relayed food orders to cooks
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Prepared daily food items, and cooked simple foods and beverages
- Ensured food was stored and cooked at correct temperature
- Communicated with other kitchen team members to ensure food was prepared on time and correctly
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Cleaned and organized eating, service, and kitchen areas
- Provided excellent customer service
- Quickly recorded transactions in MICROS system to deliver prompt service
- Provided friendly and attentive service and exceptional hospitality
- Supervised staff preparing and serving 100s of meals per day
Education
Some College - Customer Service
South Puget Sound Community College
Tumwater, WA2017
High School Diploma -
Osan American High Scool
Osan AFB, South Korea2013
Skills
- Passion for high workplace morale
- Exceptional customer service
- Computer/MS Office proficient
- Excellent people skills
- Multi-tasking ability
- Time management skills
- Superb Organizational skills
- Team-focused
- Positive and friendly
- Strong communication skills
- Complaint resolution
- Highly motivated
- Passion for helping others grow
- Managing customer relations
Timeline
Licensed Insurance Sales Professional
USAA
12.2019 - Current
UPS International Customer Associate Rep
Alorica
08.2018 - Current
Verizon Call Center Agent
Conduent
01.2018 - 06.2018
Team Member
South Lacey Goodwill
05.2017 - 01.2018
Guest Advisor
GameStop
02.2015 - 10.2017
Team Member
Arby's
04.2014 - 09.2016
Some College - Customer Service
South Puget Sound Community College
High School Diploma -
Osan American High Scool
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