DARIAN TAYLOR
San Antonio,TX
Summary
Motivated and detail-oriented aspiring cybersecurity professional with a foundational understanding of networking and security principles. Currently holding a CompTIA Network+ certification and actively studying for the CompTIA Security+ certification to further enhance knowledge of cybersecurity best practices, threat management, and risk mitigation and focus on ensuring security and efficiency. Eager to apply book knowledge and certifications in a practical setting while continuously learning and adapting to the evolving cybersecurity landscape. Seeking an entry-level opportunity to contribute to and grow within a dynamic cybersecurity team.
Overview
9
9
years of professional experience
Work History
Insurance Customer Support
USAA
10.2023 - Current
- Documented customer interactions in a computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer
service. - Managed escalated cases promptly, demonstrating strong problem-solving skills
while maintaining professionalism under pressure. - Increased client satisfaction by providing personalized insurance advice and
recommending suitable policies.
Driver
Amazon
11.2022 - 10.2023
- Delivered over 245 - 300 + packages per day, while insuring they were delivered to correct recipients.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Manager (Promoted from Usher)
Magic Bingo
02.2017 - 09.2022
- Exceeded customer service standards while quickly thinking to solve daily issues
that arise to keep the day on track and profits maximized. - Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Research Analyst Interviewer
Nielson
05.2016 - 02.2017
- Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts.
- Recorded customer survey answers verbatim to achieve 100% accurate reporting.
- Maintained patience and professionalism despite negative customer interactions.
- Followed strict guidelines to receive unbiased, unprompted responses.
Education
High School Diploma -
Clark High School
San Antonio, TX07.2013
Skills
- Efficient and Detail Oriented
- Complex Problem-Solving
- Customer Service Speaking
- Analytically Driven
- Conflict Resolution
- Teamwork and Collaboration
Timeline
Insurance Customer Support
USAA
10.2023 - Current
Driver
Amazon
11.2022 - 10.2023
Manager (Promoted from Usher)
Magic Bingo
02.2017 - 09.2022
Research Analyst Interviewer
Nielson
05.2016 - 02.2017
High School Diploma -
Clark High School
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