Cameron Smock
Cedar Rapids
Summary
Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences.
Overview
4
4
years of professional experience
Work History
Administrator
Unifi Aviation
Cedar Rapids
01.2026 - Current
- Managed daily administrative tasks, enhancing operational efficiency.
- Coordinated schedules and meetings, facilitating effective communication among team members and management.
- Assisted in maintaining records and documentation for compliance purposes.
- Executed payroll activities to ensure accurate employee compensation. in a timely and efficient manner for all employees
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Ensured that all paperwork was completed accurately before submission deadlines.
Customer Service Supervisor
Unifi Aviation
Cedar Rapids
05.2024 - 01.2026
- Supervised customer service agents to ensure high-quality support delivery.
- Trained new staff on service protocols and company policies.
- Managed scheduling to optimize team performance and resource allocation.
- Managed gate operations for passenger boarding and deplaning.
- Assisted with baggage handling including loading and unloading onto carts, conveyor belts, trucks.
- Provided wheelchair assistance for elderly or disabled passengers upon request.
- Coordinated ground crew operations with flight attendants and pilots during pre-flight preparation activities.
- Performed routine cleaning tasks inside the airplane cabin before and after each flight.
- Assisted with ticket counter duties such as printing boarding passes and providing general information about flights schedules.
- Adhered strictly to airline policies concerning cabin safety procedures prior to take-off or landing.
- Built and maintained productive relationships with employees.
Customer Service Representative
Unifi aviation
Cedar Rapids
10.2023 - 05.2024
- Resolved service issues through effective communication and problem-solving skills.
- Addressed customer inquiries and resolved service issues promptly.
- Assisted customers with inquiries and provided product information promptly.
- Processed customer transactions accurately and maintained transaction records.
- Assisted passengers with check-in procedures and flight information.
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Verified identification documents such as passports or driver's licenses.
- Coordinated baggage handling and ensured timely delivery to passengers.
- Managed lost luggage claims and provided updates to affected travelers.
Sandwich Artist
Subway
Coralville
10.2022 - 10.2023
- Prepared sandwiches following customer specifications and Subway recipes.
- Maintained cleanliness of workstations and dining areas to ensure hygiene standards.
- Managed inventory levels, restocking supplies to support daily operations.
Education
James Madison Highschool
Atlanta, GASkills
- Payroll administration
- Records management
- Customer support
- Inventory management
- Time management
- Performance optimization
- Team leadership
- Attention to detail
- Baggage handling
- Heavy lifting
Timeline
Administrator
Unifi Aviation
01.2026 - Current
Customer Service Supervisor
Unifi Aviation
05.2024 - 01.2026
Customer Service Representative
Unifi aviation
10.2023 - 05.2024
Sandwich Artist
Subway
10.2022 - 10.2023
James Madison Highschool