Cameron Springer

Carrollton,GA

Summary

Results-driven Digital Operations and Customer Support Professional with over 6 years of experience managing online systems, digital customer service, and team workflows in a fast-paced environment. Proven track record at Walmart overseeing high-volume digital orders, resolving complex customer issues, and directing daily tasks, paired with tech support and AI training experience at Seya Software. Highly adaptable, tech-fluent, and self-managed, with advanced proficiency in remote communication platforms and multi-channel support (phone, email, chat).

years of professional experience

Seya Software

Carrollton, MI

08.2021 - Current

Resolved high-volume inquiries of around 40+ customer interactions daily across email, live chat, and phone with a 98%customer satisfaction rating.
Maintained independent productivity in a 100% remote environment, while consistently meeting company benchmarks and metrics.
Contributed to retaining customer information, interactions, as well as transactions.

Walmart

Carrollton, GA

08.2020 - Current

Accurately logged user interactions, tagged issues, and re-route complex cases to additional support lines.
De-escalated challenging customer encounters with patience and empathy,while maintaining a high customer satisfaction rates.
Consistently trained new team members to follow company guidelines, on customer retention and handling procedures, and how to manage workflow.

University of West Georgia

Carrollton, GA

Customer Support & Communication: Phone Call Management, Live Chat & Video Conferencing (Zoom), Email Support, Client Interaction, Conflict De-escalation
Software & Systems: Microsoft Office (Word, Excel, Outlook), Help Desk & Client Database Systems

Operations & Management: Retail Management, Inventory Control, Assistant Manager Experience, Time Management, Confidential Information Handling

Seya Software

08.2021 - Current

Walmart

08.2020 - Current

University of West Georgia