Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Cameron Thun

Bedford,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

T2 Customer Service Agent

GameStop
04.2022 - Current
  • Handled store inquiries and suggestions courteously and professionally.
  • Answered constant flow of calls with minimal wait times.
  • Helped large volume of customers and stores every day with positive attitude and focus on customer satisfaction.
  • Solved Customer Service escalated tickets with knowledge on all areas of T2 escalations.
  • Maintained up-to-date knowledge of product and service changes.


Cafe Lead

Sam's Club
11.2019 - 03.2022
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Used POS system to accurately enter orders and process payments.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Tracked food production levels, meal counts, and supply costs.

General Manager

Gameway
03.2018 - 11.2019
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.

Education

No Degree - Psychology

McLennan Community College
Waco, TX

High School Diploma -

Lorena High School
Lorena, TX

Skills

  • Information Verification
  • Case Management
  • Call Control
  • Customer Complaint Resolution
  • Database Research
  • Delivery Tracking

Hobbies

I love Dungeons and Dragons, reading, and writing in my free time.

Timeline

T2 Customer Service Agent

GameStop
04.2022 - Current

Cafe Lead

Sam's Club
11.2019 - 03.2022

General Manager

Gameway
03.2018 - 11.2019

No Degree - Psychology

McLennan Community College

High School Diploma -

Lorena High School

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Cameron Thun