Cameron Welch
Hohenwald,USA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
IT Technical Support Representative
MedsysGroup
01.2025 - Current
- Managed ticket queue efficiently, ensuring timely response to customer inquiries.
- Resolved technical issues for end-users through phone, email, and chat support.
- Conducted remote troubleshooting sessions using screen-sharing tools.
- Guided calls using excellent communication skills and decisive approach.
- Diagnosed and resolved technical hardware and software issues.
Receptionist
The Surgery Center of Middle Tennessee
02.2024 - 12.2024
- Managed patient scheduling and appointment confirmations efficiently.
- Provided front desk support, ensuring smooth patient check-in and check-out processes.
- Answered multi-line phone system, directing calls to appropriate departments promptly.
- Processed insurance verification and pre-authorization requests accurately.
Service Desk Analyst (Technical And Cerner)
HCTec
02.2022 - 04.2023
- Delivered support to users as the first point of contact for problem resolution.
- Provided remote workstation technical support.
- Assisted team to monitor ticketing queue, support requests, and do
- Handled help desk escalation needs
- Established good relationships with clients hospitals and colleagues
- Handled up to 100 calls per day for issue management
Intake Specialist
Buffalo Valley Inc
01.2021 - 02.2022
- Ensured that all necessary paperwork was completed accurately before discharge from program.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Verified insurance eligibility, benefits and patient liabilities for defined services. Processed paperwork, obtained billing forms and secured confidential information.
- Completed intake assessment forms and filed clients' charts.
Education
High School Diploma -
Penn Foster Highschool
01-2021
Skills
- Tier 1 Technical & CSD Support
- Top performer (ACW, AHT)
- Cerner
- Five 9's
- ServiceNow
- Supporting multiple clients
- Telephone skills
- Appointment scheduling
- Customer service
Timeline
IT Technical Support Representative
MedsysGroup
01.2025 - Current
Receptionist
The Surgery Center of Middle Tennessee
02.2024 - 12.2024
Service Desk Analyst (Technical And Cerner)
HCTec
02.2022 - 04.2023
Intake Specialist
Buffalo Valley Inc
01.2021 - 02.2022
High School Diploma -
Penn Foster Highschool