Professional driver skilled in safe and efficient transportation, vehicle maintenance, and route planning. Strong focus on collaboration and adaptability, ensuring seamless operations and meeting changing demands. Known for reliability and excellent customer service, consistently delivering results.
Overview
19
19
years of professional experience
Work History
Driver
Pratt Abbott Dry Cleaners
Portland, ME
06.2022 - 06.2024
Scan, rack and organize dry cleaning and laundry for route delivery drivers
Pick up supplies and transport them to multiple stores
Pick up and deliver laundry and dry cleaning to area hotels and businesses
Cover vacations for the Route deliver drivers which entails picking up and delivering dry cleaning and laundry according to designated route
Handle customer service concerns
Utilized GPS and maps for efficient route planning and time management
Adhered to traffic laws and regulations to ensure safe driving record
Managed time efficiently to meet scheduled pick-up and drop-off times accurately
Managed vehicle maintenance, coordinating repairs and routine checkups
Mail Carrier
USPS
Portland, ME
01.2019 - 02.2022
Route and case all classes of mail in sequence of delivery along an established route
Prepare and separate all classes of mail to be carried by truck to relay boxes along route for subsequent delivery
Handle undeliverable mail in accordance with established procedures
Deliver mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed
Uses portable electronic scanner as instructed
Maintained professional relationships with customers while providing excellent service
Work professionally with other employees in the office
Operations Manager
CVS Health
Portland, ME
03.2018 - 01.2019
In the absence of the store manager the operations manager is responsible for leading the store staff and ensuring that store operations run smoothly
Requires deductive reasoning, analytical skills and computer skills
Advanced communication skills needed
Excellent customer service skills needed as well as problem solving
Enhanced customer satisfaction through operational excellence and service improvements
Coordinated workforce management, optimizing staffing levels and schedules
Conducted staff meetings to review work activities and drive continuous improvement
Built dynamic working relationships with team members and support departments to achieve cross-functional objectives
Shift Supervisor
CVS Health
Portland, ME
06.2017 - 03.2018
Work effectively with store manager and store crew
Supervise the store's crew through assigning, directing and following up on all activities
Communicate information both to and from store management and crews
Assist customers with their questions, problems, and complaints
Handle all customer service culture (greet, offer help, and thank)
Handle all customer relation issues in accordance with company policy and promote a positive shopping experience
Maintain customer/ patient confidentiality
Responsible for cash handling when the store manager was not present
General Manager
Boston Pie - Dominos
Portland, ME
10.2015 - 04.2017
Customer Relations
Complaint resolution
Management of employees, including; hiring, training, scheduling, discipline and termination
Paperwork
Cost Controls
Food management and safety
Marketing
Profitability
Manage team members to individual and team best efficiency
Provide leadership, direction, training and development for Managers in Training and team members
Oversaw 50% increase in gross sales over last 12 months
Assistant Manager / Driver
Boston Pie - Dominos
Portland, ME
12.2013 - 10.2015
Customer Service
Store cleanliness
Run shifts
Coordinate deliveries for profitability and customer satisfaction
Direct team members to improve productivity
Food management and safety
Cash control
Inventory control
Help with deliveries when needed
Driver
Garbage to Garden
Portland, ME
12.2013 - 10.2015
Customer Service
Pick up and drop off clean composting buckets
Clean out truck after deliveries
Daily truck inspections for maintenance
Owner - Operator
Green Gardener
Los Angeles, CA
09.2009 - 08.2012
Founded, operated and marketed environmentally friendly landscaping company
Built client base, managed budget, expenses and profitability
Incentive Unloader/Loader
C&S Wholesale Grocer
Chester, NY
03.2005 - 08.2009
Unload and load trucks
Receive and check-in product
Use forklift to distribute product throughout the warehouse
Perform quality control of incoming product, both produce and grocery
Verify proper shipment
Reject damaged or poor-quality produce
Confirm product is packaged and loaded in trailer to assure there is no product damage during shipment