Camesha Bailey
CHATTANOOGA
Summary
Dedicated professional known for strong attention to detail and conflict resolution skills. Experienced in customer service and refund processing, ready to leverage expertise to enhance operational processes and drive customer satisfaction.
Overview
7
7
years of professional experience
Work History
Refund Analyst
Medsrv
Chattanooga, TN
07.2024 - Current
- Analyzed refund requests to ensure compliance with policies and regulations.
- Processed and documented refund transactions using Medsrv's proprietary software.
- Reviewed and updated refund procedures to enhance operational efficiency and accuracy.
Customer Service Representative
Southeast Transportation
Chattanooga, TN
12.2021 - 12.2023
- Resolved customer inquiries through phone and email, enhancing satisfaction rates.
- Coordinated logistics for timely pick ups and drop offs, ensuring alignment with operational schedules.
- Verifying members insurance and appointments by reaching out to insurance company and member's doctors office.
- Processed service requests efficiently, maintaining accurate records in CRM software.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Direct Support Professional
Open Arms Care Corporation
Chattanooga, TN
10.2018 - 11.2023
- Provided personalized support to individuals with developmental disabilities, enhancing daily living skills and independence.
- Developed and implemented individualized care plans, ensuring compliance with organizational policies and best practices.
- Facilitated recreational activities, promoting social interaction and community engagement among clients.
- Monitored client progress, documenting observations to support ongoing assessments and adjustments in care strategies.
Education
High School Diploma -
Howard High School
Chattanooga, TN05-2013
Skills
- Microsoft Excel proficiency
- Auditing experience
- Data interpretation
- Technical aptitude
- Conflict management
- Refund processing
- Dispute resolution
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Active listening
- Professionalism
Timeline
Refund Analyst
Medsrv
07.2024 - Current
Customer Service Representative
Southeast Transportation
12.2021 - 12.2023
Direct Support Professional
Open Arms Care Corporation
10.2018 - 11.2023
High School Diploma -
Howard High School