Cami Durick
Winnemucca,NV
Summary
Accomplished Dispatch Supervisor with a proven track record at Humboldt County Sheriff's Office, enhancing response times and operational efficiency by implementing strategic dispatch coordination and fostering robust team dynamics. Expert in database management and maintaining positive communication, I excel in high-stress environments, ensuring seamless emergency service collaboration and superior customer relations. Responsive Dispatch Supervisor skilled managing various aspects of fleet transportation dispatch. Bilingual professional determines workforce needs and workload planning. Meticulous Dispatch Supervisor with [Number]-year background monitoring daily on road performance and coordinating transportation activities. Detail-oriented collaborator skillful in successfully solving issues and distributing driver assignments. Recognized as team player with well-honed leadership and critical thinking skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Dispatch Supervisor
Humboldt County Sheriff's Office
12.2013 - Current
- Supervised team of 14 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Developed and maintained strong relationships with local emergency service providers to ensure seamless cooperation during crisis situations.
- Improved response times by streamlining call prioritization and dispatch processes.
Administrative Assistant
State Of Nevada
05.2009 - 12.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
911 Emergency Dispatcher
State Of Nevada
06.2006 - 05.2009
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
911 Emergency Dispatcher
Lander County Sheriff’s Office
09.2001 - 06.2006
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
Education
High School Diploma -
Summit School
Summit, SD05.1990
Skills
- Transportation Coordination
- Attendance documentation
- Employee Training
- Tracking of man hours
- Mentoring and training
- Coaching and onboarding
- Positive communication skills
- Incident Reporting
- Records Maintenance
- Dispatch Coordination
- Customer Relations
- Data Entry
- Prioritizing calls
- Work Order Management
- Database updates
- Database Management
- Schedule Coordination
- Material Distribution
- Job Specification Review
- Strategy Development
- Customer Request Management
- Mentoring and Coaching
- Performance Assessments
Certification
- Emergency Medical Dispatching , Priority Dispatch - re-certify every 2 years
- CPR, Priority Dispatch, re-certify every 2 years
Timeline
Dispatch Supervisor
Humboldt County Sheriff's Office
12.2013 - Current
Administrative Assistant
State Of Nevada
05.2009 - 12.2013
911 Emergency Dispatcher
State Of Nevada
06.2006 - 05.2009
911 Emergency Dispatcher
Lander County Sheriff’s Office
09.2001 - 06.2006
High School Diploma -
Summit School
- Emergency Medical Dispatching , Priority Dispatch - re-certify every 2 years
- CPR, Priority Dispatch, re-certify every 2 years
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