Emma Hesse
Humboldt,IA
Summary
Proven to excel in high-stress environments, notably with Humboldt County Sheriff's Office, I leveraged critical thinking and computer skills to enhance emergency response efficiency and call quality. Demonstrating resourcefulness and active listening, I significantly improved team cohesion and situational awareness, contributing to a more effective service delivery. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable in multiple aspects of working in high-stress situations.
Overview
6
6
years of professional experience
Work History
911 Dispatcher
Humboldt County Sheriff's Office
07.2022 - Current
- Monitored Police, Fire, and EMS radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Read system maps and caller information, and documented details in system.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Proved successful working within tight deadlines and a fast-paced environment.
EMT
Humboldt County Memorial Hospital
09.2021 - 07.2023
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Updated professional knowledge through continuous training and education programs, enhancing overall service quality.
- Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the field.
CNA
GrapeTree Medical Staffing
05.2022 - 09.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided satisfactory patient care in under-staffed care facilities.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
911 Dispatcher
Hamilton County Sheriffs Department
11.2021 - 03.2022
- Monitored Police, Fire and EMS radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
ER Technician
Humboldt County Memorial Hospital
09.2021 - 12.2021
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Collected and labeled specimens properly, and transferred to laboratory for testing.
- Collected vital signs accurately and consistently, allowing for timely interventions when necessary.
- Maintained a clean and safe environment for patients, reducing the risk of infection and promoting overall wellbeing.
- Managed inventory of supplies within the ER unit assuring proper stocking levels for daily operations.
- Quickly responded to codes and cardiac monitor alarms.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
ER CNA
Hancock County Health System
04.2021 - 11.2021
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
In-Home Nanny
College Nannies And Tutors
08.2020 - 11.2020
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
- Collaborated with parents on establishing routines that fostered independence and self-discipline in children.
Home Health Aide
MHS Home Healthcare
02.2020 - 11.2020
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
HIM Technician
Rehabilitation Hospital Of Overland Park
12.2019 - 02.2020
- Ensured timely processing of medical records for optimal patient care and facility efficiency.
- Enhanced patient data accuracy by diligently reviewing and validating medical records.
- Contributed to the development of policies and procedures related to HIM practices, ensuring industry standards were consistently upheld within the organization.
- Spearheaded initiatives aimed at improving overall patient satisfaction by addressing concerns related to access, accuracy, and timeliness of personal health information.
CNA
Rehabilitation Hospital Of Overland Park
10.2019 - 02.2020
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Direct Care Staff
LifeWorks Community Services
06.2019 - 08.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Transported individuals to events and activities, medical appointments, and shopping trips.
CNA
Friendship Haven
06.2018 - 06.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Education
Certification - Telecommunications
Iowa Law Enforcement Academy
Des Moines, IA02.2022
Certification - Emergency Medical Technician
Iowa Central Community College
Fort Dodge, IA09.2021
Certification - Medication Management License
Iowa Central Community College
Fort Dodge, IA07.2019
High School Diploma -
Humboldt High School
Humboldt, IA05.2019
Certification - CNA
Iowa Central Community College
Fort Dodge, IA07.2018
Skills
- Works Well Under Pressure
- Active Listening
- Critical Thinking
- Computer Skills
- Stress Tolerance
- Problem-Solving
Timeline
911 Dispatcher
Humboldt County Sheriff's Office
07.2022 - Current
CNA
GrapeTree Medical Staffing
05.2022 - 09.2022
911 Dispatcher
Hamilton County Sheriffs Department
11.2021 - 03.2022
EMT
Humboldt County Memorial Hospital
09.2021 - 07.2023
ER Technician
Humboldt County Memorial Hospital
09.2021 - 12.2021
ER CNA
Hancock County Health System
04.2021 - 11.2021
In-Home Nanny
College Nannies And Tutors
08.2020 - 11.2020
Home Health Aide
MHS Home Healthcare
02.2020 - 11.2020
HIM Technician
Rehabilitation Hospital Of Overland Park
12.2019 - 02.2020
CNA
Rehabilitation Hospital Of Overland Park
10.2019 - 02.2020
Direct Care Staff
LifeWorks Community Services
06.2019 - 08.2019
CNA
Friendship Haven
06.2018 - 06.2019
Certification - Telecommunications
Iowa Law Enforcement Academy
Certification - Emergency Medical Technician
Iowa Central Community College
Certification - Medication Management License
Iowa Central Community College
High School Diploma -
Humboldt High School
Certification - CNA
Iowa Central Community College
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