Emma Hesse
Humboldt,IA
Summary
Proven to excel in high-stress environments, notably with Humboldt County Sheriff's Office, I leveraged critical thinking and computer skills to enhance emergency response efficiency and call quality. Demonstrating resourcefulness and active listening, I significantly improved team cohesion and situational awareness, contributing to a more effective service delivery. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable in multiple aspects of working in high-stress situations.
Overview
6
6
years of professional experience
Work History
911 Dispatcher
Humboldt County Sheriff's Office
Humboldt, IA
07.2022 - Current
- Monitored Police, Fire, and EMS radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Read system maps and caller information, and documented details in system.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Proved successful working within tight deadlines and a fast-paced environment.
EMT
Humboldt County Memorial Hospital
Humboldt, IA
09.2021 - 07.2023
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Updated professional knowledge through continuous training and education programs, enhancing overall service quality.
- Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the field.
CNA
GrapeTree Medical Staffing
Traveling
05.2022 - 09.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided satisfactory patient care in under-staffed care facilities.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
911 Dispatcher
Hamilton County Sheriffs Department
Webster City, IA
11.2021 - 03.2022
- Monitored Police, Fire and EMS radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
ER Technician
Humboldt County Memorial Hospital
Humboldt, IA
09.2021 - 12.2021
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Collected and labeled specimens properly, and transferred to laboratory for testing.
- Collected vital signs accurately and consistently, allowing for timely interventions when necessary.
- Maintained a clean and safe environment for patients, reducing the risk of infection and promoting overall wellbeing.
- Managed inventory of supplies within the ER unit assuring proper stocking levels for daily operations.
- Quickly responded to codes and cardiac monitor alarms.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
ER CNA
Hancock County Health System
Britt, IA
04.2021 - 11.2021
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
In-Home Nanny
College Nannies And Tutors
Kansas City, MO
08.2020 - 11.2020
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
- Collaborated with parents on establishing routines that fostered independence and self-discipline in children.
Home Health Aide
MHS Home Healthcare
Kansas City, KS
02.2020 - 11.2020
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
HIM Technician
Rehabilitation Hospital Of Overland Park
Overland Park, KS
12.2019 - 02.2020
- Ensured timely processing of medical records for optimal patient care and facility efficiency.
- Enhanced patient data accuracy by diligently reviewing and validating medical records.
- Contributed to the development of policies and procedures related to HIM practices, ensuring industry standards were consistently upheld within the organization.
- Spearheaded initiatives aimed at improving overall patient satisfaction by addressing concerns related to access, accuracy, and timeliness of personal health information.
CNA
Rehabilitation Hospital Of Overland Park
Overland Park, KS
10.2019 - 02.2020
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Direct Care Staff
LifeWorks Community Services
Humboldt, IA
06.2019 - 08.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Transported individuals to events and activities, medical appointments, and shopping trips.
CNA
Friendship Haven
Fort Dodge, IA
06.2018 - 06.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Education
Certification - Telecommunications
Iowa Law Enforcement Academy
Des Moines, IA02.2022
Certification - Emergency Medical Technician
Iowa Central Community College
Fort Dodge, IA09.2021
Certification - Medication Management License
Iowa Central Community College
Fort Dodge, IA07.2019
High School Diploma -
Humboldt High School
Humboldt, IA05.2019
Certification - CNA
Iowa Central Community College
Fort Dodge, IA07.2018
Skills
- Works Well Under Pressure
- Active Listening
- Critical Thinking
- Computer Skills
- Stress Tolerance
- Problem-Solving
Timeline
911 Dispatcher
Humboldt County Sheriff's Office
07.2022 - Current
CNA
GrapeTree Medical Staffing
05.2022 - 09.2022
911 Dispatcher
Hamilton County Sheriffs Department
11.2021 - 03.2022
EMT
Humboldt County Memorial Hospital
09.2021 - 07.2023
ER Technician
Humboldt County Memorial Hospital
09.2021 - 12.2021
ER CNA
Hancock County Health System
04.2021 - 11.2021
In-Home Nanny
College Nannies And Tutors
08.2020 - 11.2020
Home Health Aide
MHS Home Healthcare
02.2020 - 11.2020
HIM Technician
Rehabilitation Hospital Of Overland Park
12.2019 - 02.2020
CNA
Rehabilitation Hospital Of Overland Park
10.2019 - 02.2020
Direct Care Staff
LifeWorks Community Services
06.2019 - 08.2019
CNA
Friendship Haven
06.2018 - 06.2019
Certification - Telecommunications
Iowa Law Enforcement Academy
Certification - Emergency Medical Technician
Iowa Central Community College
Certification - Medication Management License
Iowa Central Community College
High School Diploma -
Humboldt High School
Certification - CNA
Iowa Central Community College