Camie Cole
North Little Rock,AR
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Professional with strong background in customer service, adept at handling client inquiries and resolving issues efficiently. Skilled in communication, problem-solving, and conflict resolution, consistently ensuring customer satisfaction. Highly adaptable, team-oriented, and results-driven, excelling in fast-paced, dynamic environments. Passionate about fostering positive customer experiences and contributing to team success.
Overview
6
6
years of professional experience
Work History
Customer Service Advocate
Centene
Little Rock, AR
03.2021 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Assessed caller accounts to determine medical benefits, identify service needs and resolve issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Mail Carrier
United States Postal Office
Little Rock, AR
08.2020 - 11.2021
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Receptionist
Practice Plus
Little Rock, AR
07.2019 - 08.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Supported office staff and operational requirements with administrative tasks.
Education
High School Diploma -
Sylvan Hills High School
Skills
- Account Management
- Detail-oriented data management
- Effective listening
- Amisys claims processing
- Customer service optimization
- Advanced MS Office skills
- Proficient in OMNI claims processing
- Proficient in using TruCare Cloud for authorization verification
- Verifying provider network availability
- Proficient in Microsoft Teams
- CenPas appeal status lookup
Timeline
Customer Service Advocate
Centene
03.2021 - Current
Mail Carrier
United States Postal Office
08.2020 - 11.2021
Receptionist
Practice Plus
07.2019 - 08.2020
High School Diploma -
Sylvan Hills High School