Camika Norwood
Stone Mountain,GA
Summary
Skilled and meticulous customer service with knowledge in receiving written, telephone, fax, e-mail and online inquiries regarding claim adjudication, benefit determinations, eligibility, and/or billing questions. Additional skilled warehouse manager with knowledge in machinery operations, assembly and manufacturing, and quality control. Demonstrated capacity to supervise and optimize warehouse operations, guaranteeing effectiveness and superior results. Knowledgeable about quality control and with a solid foundation in using pallet jacks and forklifts. Exhibits outstanding leadership qualities when overseeing groups and tasks to maximize output and fulfill corporate goals. Eager to provide a proven track record and depth of knowledge to a dynamic warehouse management position.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
MEC TECHOLOGIES(WPS) TRICARE
Stone Mountain, GA
01.2024 - Current
- Reviewing submitted claims for accuracy, verifying eligibility, and determining appropriate payment based on policy terms.
- Assist with any approve certificate medical necessity (CMN), filed the information in WPS mainframe database
- Communicating reasons for claim denials to customers and providers, including potential appeals processes.
- Researching and resolving claim discrepancies or issues raised by customers or providers.
- Explaining coverage details, deductibles, co-pays, and out-of-pocket maximums to customers.
- Maintaining accurate information on customer accounts, including claim history and relevant details.
- Adhering to all applicable healthcare regulations and company policies regarding claims processing.
Quality Control Inspector
Marena (Randstad)
Lawrenceville, GA
05.2023 - 12.2023
- Conducted thorough inspections of incoming and outgoing materials, ensuring compliance with quality standards and accuracy in specifications
- Collaborated effectively with production team members to identify and resolve quality-related issues, enhancing overall product quality.
- Performed detailed inspections of product quality, focusing on functionality, appearance, and adherence to technical specifications
- Executed various inspection techniques, including meticulous visual examinations and non-destructive testing, to guarantee product integrity and safety.
Delivery Driver
Courier Connection
Atlanta, GA
02.2021 - 01.2023
- Excelled in punctual delivery performance by strategically selecting the most efficient and effective routes, ensuring timely arrivals.
- Successfully executed doorstep and office deliveries, providing courteous and reliable service to diverse customers.
- Maintained a consistently upbeat demeanor, thriving in a fast-paced, customer-centric environment.
- Expertly handled rush deliveries with tight deadlines, demonstrating flexibility and commitment to meet and exceed customer expectations.
CSR/Inbound Receiving Clerk
Tig Hitco Atlanta
Atlanta, GA
03.2011 - 02.2021
- Expertly managed a multi-channel communication platform, including inbound calls, live chats, and emails, to provide exceptional customer service.
- Demonstrated proficiency in promptly addressing and resolving customer inquiries, ensuring high satisfaction and service excellence.
- Skilled in creating a positive and supportive customer experience, utilizing strong communication and problem-solving abilities.
Production Lead
Tig Hitco
Atlanta, GA
06.2008 - 03.2011
- Upheld and enforced exceptional quality control standards, strategically minimizing downtime to optimize revenue generation.
- Orchestrated effective planning and delegation of tasks among team members, aligning efforts to achieve project objectives efficiently.
- Monitored and analyzed employee productivity and task execution, ensuring adherence to predetermined quality benchmarks and minimizing downtime.
- Actively facilitated conflict resolution among team members, fostering a cohesive and harmonious work environment conducive to high productivity and team morale.
CAMIKA NORWOOD
Stone Mountain, GA
Education
Henry W. Grady High School
Skills
- Communication
- Problem-solving
- Patience
- Time management
- Active listening
- Assembly
- Production Control
- Forklift
- Management
References
References
CN, References Available upon request.
Timeline
Customer Service Representative
MEC TECHOLOGIES(WPS) TRICARE
01.2024 - Current
Quality Control Inspector
Marena (Randstad)
05.2023 - 12.2023
Delivery Driver
Courier Connection
02.2021 - 01.2023
CSR/Inbound Receiving Clerk
Tig Hitco Atlanta
03.2011 - 02.2021
Production Lead
Tig Hitco
06.2008 - 03.2011
CAMIKA NORWOOD
Henry W. Grady High School