Stephen Adu
Tampa,FL
Summary
Award-winning customer service professional with experience in airline operations and automotive technical support. Skilled in passenger assistance, baggage handling, wheelchair support, vehicle diagnostics, and maintenance. Known for problem-solving, adaptability, and delivering exceptional service in fast-paced, high-pressure environments. Strong communicator with a commitment to safety, compliance, and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative Agent
Allegiant Air
Clearwater, FL
08.2025 - Current
- Skilled in check-in, boarding, baggage assistance, and issue resolution while maintaining safety, compliance, and a calm, professional demeanor.
- Provided award-winning customer service, earning recognition for outstanding passenger support and problem resolution
- Handled high-volume customer interactions while maintaining accuracy, efficiency, and a friendly demeanor
- De-escalated customer concerns and resolved travel disruptions to ensure a positive experience
- Collaborated with team members to ensure on-time departures and smooth airport operations.
Passenger Support Agent (United Airline)
Prospect Of Tampa
Tampa, FL
02.2020 - Current
- Assisted passengers with check-in, boarding, and travel inquiries
- Provided wheelchair support and ensured safe, comfortable transport for passengers with mobility needs
- Handled baggage check-in, loading, and retrieval efficiently and accurately
- Maintained safety, security, and airline procedures in a fast-paced environment
- Delivered friendly, professional service while resolving passenger concerns
- Supported on-time departures by coordinating with gate and operations teams
Technician
Maus Nissan
New Port Richey, FL
09.2021 - 03.2023
- Diagnosed and repaired vehicle issues using advanced diagnostic tools and equipment.
- Conducted routine maintenance services, ensuring optimal vehicle performance and safety standards.
- Collaborated with service advisors to communicate repair needs and recommendations to customers.
- Assisted in training new technicians on procedures and safety protocols within the workshop.
Education
Associate of Science - Computer And Information Systems
Hillsborough Community College
Tampa, FL05-2023
Skills
- Communication
- Problem Solving
- Teamwork / Collaboration
- Adaptability & Quick Learning
- Time Management / Organization
Certification
SHINE ON CERTIFICATION
SHINE ON
Award-winning customer service professional recognized with Allegiant Air’s “Shine On” award for exceptional passenger satisfaction. Skilled in passenger assistance, baggage handling, and wheelchair support in fast-paced airport environments. Known for problem-solving, safety compliance, and delivering professional, high-quality service.
Languages
English
Full Professional
French
Limited Working
Timeline
Customer Service Representative Agent
Allegiant Air
08.2025 - Current
Technician
Maus Nissan
09.2021 - 03.2023
Passenger Support Agent (United Airline)
Prospect Of Tampa
02.2020 - Current
Associate of Science - Computer And Information Systems
Hillsborough Community College