Camila Cortez-Rosete
Waterbury,Connecticut
Summary
Dynamic Shift Leader at Dunkin' Donuts with a strong focus on customer satisfaction and team motivation. Expert in cash handling and problem-solving, I successfully trained new team members and implemented effective sales strategies, contributing to increased revenue. Committed to maintaining high operational standards and fostering a positive work environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Leader Standard
Dunkin' Donuts
06.2025 - Current
- Supervised daily operations to ensure efficient service and product quality.
- Trained new team members on operational procedures and customer service standards.
- Managed inventory levels, restocking supplies to maintain workflow efficiency.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Implemented cash handling procedures, ensuring accuracy during transactions.
- Assisted in promotional activities, contributing to increased sales initiatives.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
High School Diploma -
Waterbury Career Academy Highschool
Waterbury, CTSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Creative problem solving
- Sales and upselling
Certification
Stop The Bleed
National Safety Council
DCF - Introduction to Child Trafficking Training
Mandated Reporter
CPR
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader Standard
Dunkin' Donuts
06.2025 - Current
High School Diploma -
Waterbury Career Academy Highschool