Camila Falcone
Fort Wayne,IN
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and faculty with technical issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Computer Repair Technician Intern
Shaker Heights High School
04.2021 - 06.2023
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Explained technical information in clear terms to non-technical faculty, staff and students to promote productivity and user experience.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Responded to phone and email requests
- Served as backup for staff members, responding to system failure and maintenance emergencies.
Rockwell Automation Intern
Rockwell Automation
05.2022 - 08.2022
- Worked with Python, common packages, and best practices for delivering high-quality code
- Experience using version control & contributing to production code bases
- Maintained positive work atmosphere by building relationships with co-workers and management.
Lifeguard
Shaker Heights Recreation Department
05.2019 - 05.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Saved distressed persons using rescue techniques and equipment.
- Gave private lessons to special needs students and taught floating techniques and treading water.
- Provided friendly customer service to guests and addressed concerns.
Education
High School Diploma -
Shaker Heights High School
15911 Aldersyde Dr, Shaker Heights, OH 44120Current
Bachelor of Science - Computer Engineering
Purdue University Fort Wayne
Fort Wayne, IN06.2027
Skills
- Solving Customer Concerns
- Industry Best Practices
- Analytical Thinking
- Telephone Etiquette
- Help Desk Support
- Web Security
- Printers and Peripherals
- Issue Resolution
Certification
- Lean Six Sigma Yellow Belt
- OSHA Certified
- First Aid/CPR Certified
Timeline
Rockwell Automation Intern
Rockwell Automation
05.2022 - 08.2022
Computer Repair Technician Intern
Shaker Heights High School
04.2021 - 06.2023
Lifeguard
Shaker Heights Recreation Department
05.2019 - 05.2022
High School Diploma -
Shaker Heights High School
Bachelor of Science - Computer Engineering
Purdue University Fort Wayne