Camila Guzman Jaldin
Bowie,MD
Summary
Enthusiastic hospitality expert with a versatile background in customer service. Known for meticulous attention to detail and strong interpersonal skills, ready to enhance guest experiences and contribute to operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Concierge Agent
Severn Grove Hospitality Group
Bowie, MD
02.2026 - Current
- Provided exceptional customer service to guests and visitors.
- Managed guest inquiries and resolved issues promptly.
- Coordinated transportation and travel arrangements for guests.
- Assisted guests with local recommendations and dining options.
- Utilized reservation systems to book accommodations effectively.
- Maintained knowledge of hotel amenities and services available.
- Collaborated with staff to ensure seamless guest experiences.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
Bartender
Severn Grove Hospitality Group
Annapolis, MD
09.2025 - Current
- Maintained cleanliness and organization of bar area to enhance guest experience.
- Processed customer payments accurately and efficiently, ensuring smooth transactions.
- Mixed and served a variety of beverages to guests.
- Stocked bar supplies and monitored inventory levels regularly.
- Engaged with guests to foster a welcoming atmosphere and encourage repeat visits.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
House Manager
Garr Family
Washington, District of Columbia
10.2023 - 08.2025
- Communicated with family members to address needs and concerns, fostering a supportive home environment.
- Developed systems for managing daily operations, enhancing overall household efficiency.
- Managed daily household operations to ensure a smooth living environment.
- Organized family schedules, appointments, and events for efficient time management.
- Coordinated schedules for meals, nap times, and recreational activities, ensuring daily routines were seamless.
- Developed and implemented engaging educational activities to promote learning.
Catering Server
L&M Catering
Baltimore, MD
12.2018 - 12.2024
- Delivered exceptional service to guests during events and functions.
- Set up dining areas with proper table arrangements and decorations to enhance guest experience.
- Assisted with food and beverage service, upholding high presentation standards to delight guests.
- Coordinated with kitchen staff for timely meal deliveries, ensuring smooth service flow.
- Followed health and safety regulations while handling food and beverages.
- Set up and tore down all catering services in banquet halls and at customer locations.
Education
Bachelor of Science - Kinesiology
University of Maryland, College Park
College Park, MD12-2020
Skills
- Guest relations
- Customer service
- Guest experiences
- Hospitality
- Payment processing
- Health and safety
- Inventory management
- Effective communication
- Team collaboration
- Problem solving
- Attention to detail
- Adaptability
- Strong interpersonal skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Principles of Mixology and Bartending
Timeline
Concierge Agent
Severn Grove Hospitality Group
02.2026 - Current
Bartender
Severn Grove Hospitality Group
09.2025 - Current
House Manager
Garr Family
10.2023 - 08.2025
Catering Server
L&M Catering
12.2018 - 12.2024
Bachelor of Science - Kinesiology
University of Maryland, College Park