Prisila Marquez
2100 Reagan Blvd ,TX
Summary
Dedicated Concierge Agent with strong customer service and effective communication abilities. Manages guest inquiries and reservations to enhance satisfaction rates. Committed to seamless collaboration with hotel staff, ensuring exceptional guest experiences.
Motivated Salon Assistant with excellent organizational skills and attention to detail. Supports stylists in delivering quality salon services while managing appointment scheduling and client interactions. Focused on maintaining a clean, welcoming environment to enhance customer satisfaction.
Enthusiastic individual with a strong work ethic and eagerness to learn. Brings reliability, initiative, and a positive attitude to team collaborations and challenges. Committed to contributing to workplace success through effective communication and problem-solving.
Offering excellent interpersonal skills and genuine desire to assist guests, with readiness to learn and grow in this role. Delivers friendly and helpful attitude, contributing to creating welcoming atmosphere for guests. Ready to use and develop communication and problem-solving skills in Associates role.
Developed exceptional customer service and problem-solving skills in fast-paced hospitality environment. Adept at anticipating guest needs and providing tailored recommendations. Seeking to transition into new field, leveraging strong communication and interpersonal abilities to contribute effectively in diverse settings.
Energetic and personable with natural ability to connect with guests and address their needs efficiently. Well-versed in local attractions and restaurants, with strong organizational and multitasking skills. Dedicated to enhancing guest experiences and ensuring satisfaction through exceptional service.
Experienced with guest relations, ensuring seamless service and satisfaction. Utilizes problem-solving techniques and resourcefulness to address and resolve guest inquiries. Knowledge of local attractions, events, and services to offer tailored recommendations and enhance guest experiences.
Professional hospitality specialist prepared for role in guest services, offering valuable experience in managing concierge responsibilities and enhancing guest satisfaction. Proven ability to collaborate effectively within team and adapt to changing needs while maintaining high standards. Known for strong communication skills and customer-focused approach.
Professional hospitality specialist prepared for this role with proven experience in guest services and problem-solving. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in customer relations, communication, and conflict resolution. Known for reliability, professionalism, and delivering exceptional guest experiences.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.
Highly communicative professional with more than 4 years of expertise as Concierge for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Customer-Focused Professional with experience in hospitality. Delivers exceptional guest service and manages reservations with attention to detail. Committed to enhancing guest experiences through effective collaboration and problem resolution.
Overview
4
4
years of professional experience
Work History
Concierge Agent
Helper
Southlake
05.2025 - 03.2026
- Assisted guests with inquiries and provided exceptional customer service.
- Managed reservations and coordinated special requests for personalized experiences.
- Collaborated with hotel staff to ensure seamless guest arrivals and departures.
- Resolved guest complaints efficiently, enhancing overall satisfaction rates.
- Maintained knowledge of local attractions and events to provide tailored recommendations.
- Implemented feedback systems to gather insights on guest preferences and improvements.
- Trained new concierge agents on service protocols and operational procedures.
- Streamlined communication processes between departments to improve service delivery times.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
- Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
- Assisted guests with reservations, ensuring a seamless booking experience.
- Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
- Exceeded occupancy targets through effective marketing strategies targeted at specific demographics or event attendees.
- Provided support during high-stress situations such as natural disasters or power outages, helping maintain order among guests while coordinating necessary resources.
- Maintained comprehensive records of guest preferences, ensuring personalized service and recognition during future visits.
Salon Assistant
Receptionist Jobs
Addison
02.2023 - 12.2023
- Assisted stylists in providing exceptional customer service and salon experiences.
- Managed appointment scheduling, ensuring efficient client flow and reduced wait times.
- Maintained cleanliness and organization of workstations, enhancing overall salon environment.
- Supported inventory management by tracking product usage and notifying suppliers when restocking was needed.
- Executed administrative tasks, including processing payments and handling client inquiries effectively.
- Collaborated with team members to streamline operational processes and improve service delivery.
- Adapted to various salon technologies for appointment management and customer engagement tools.
- Contributed to team meetings with insights on improving client satisfaction and service efficiency.
- Helped prepare clients for hair service.
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Offered exceptional service and support to walk-in and scheduled customers.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Demonstrated professionalism with every interaction, creating a welcoming environment that encouraged repeat business from satisfied clients.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing excellent customer service and maintaining the salon''s cleanliness.
- Processed payments, entering sales in register for prompt customer service.
- Answered telephone calls to provide information and schedule new appointments.
- Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.
- Assisted stylists in achieving desired results for clients through precise shampooing, conditioning, and blow-drying techniques.
- Collaborated with stylists to ensure smooth transitions between services while minimizing wait times for clients.
- Assisted clients with retail purchases by providing product knowledge and recommendations based on their individual needs.
- Kept accurate records of all transactions, ensuring proper accounting procedures were followed at the end of each day.
- Performed light administrative duties such as answering phones, filing client records, and managing incoming emails when necessary.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Developed strong relationships with salon vendors to ensure timely delivery of products while maintaining quality control standards.
- Pre-booked clients for follow-up visits and promoted salon services and retail products.
Warehouse Worker
Computer Orders
Carrollton, TX
05.2022 - 10.2022
- Operated pallet jacks and forklifts to efficiently transport goods within warehouse.
- Loaded and unloaded shipments, ensuring accurate inventory management and organization.
- Inspected incoming deliveries for quality assurance and proper documentation.
- Maintained cleanliness and safety standards throughout work area to promote efficient operations.
- Assisted in picking and packing orders, enhancing workflow efficiency during peak periods.
- Collaborated with team members to improve processes and reduce operational delays.
- Conducted regular inventory counts to support stock accuracy and minimize discrepancies.
- Adapted quickly to new tasks and protocols, demonstrating flexibility in a fast-paced environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.
Education
High School Diploma -
Rl Turner High School
Carrollton, TX05-2024
Skills
- Cross-cultural sensitivity
- Customer service expertise
- Exceptional communication
- Guest relations
- Personal assistance
- Foreign language fluency
- Local area network
- Conflict resolution
- Guest services
- Guest accommodations
- Reservation coordination
- Upselling proficiency
- Vendor interaction
- Quality assurance
- Cash handling
- Marketing
- Customer service
- Multitasking and organization
- Event planning experience
- Housekeeping
Accomplishments
- Worked closely with management and carpenters to create an office space that was brighter and helped to improve overall productivity for front desk personnel.
- Created continuous revenue streams for the hotel by promoting an array of services to guests and clients including spa, salon, upscale restaurants and the casino.
- Assisted with creating innovative engagement proposals that were memorable to couples and loved ones.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Documenting and sharing travel experiences
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Supporting STEM education initiatives and mentorship programs
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Fundraising Events
- I participate in a variety of outdoor recreational activities
- Enjoy creating and following travel blogs and vlogs
- I enjoy cooking for friends and family gatherings
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Camping
- Volunteering with youth sports programs as a [role]
- Volunteer Work
- Watching Movies and TV Shows
- Music
- Community Cleanup
- Baking
Timeline
Concierge Agent
Helper
05.2025 - 03.2026
Salon Assistant
Receptionist Jobs
02.2023 - 12.2023
Warehouse Worker
Computer Orders
05.2022 - 10.2022
High School Diploma -
Rl Turner High School