SANJA JAGROVIC
Las Vegas,Nevada
Summary
Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Concierge agent with over 10 years high-volume customer service experience. Adept at handling stressful and unpleasant situations with complete courtesy and professionalism. Demonstrate expertise in keyboarding and data entry with a focus on precision and rapid input.
Overview
10
10
years of professional experience
Work History
Concierge Agent
Tao Group Hospitality
10.2022 - Current
- Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
- Making nightclub and restaurant reservations for guests
- Maintaining up to date knowledge on all of our venues
- Earning repeat customers with good conversations and knowledge.
Bartender
Black Tap
06.2021 - 09.2022
- Providing guests with amazing drinks while maintaining the customer service aspect of the hospitality business
- Completed regular bar inventories and daily requisition sheets.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
Cook (Supervisor)
In-N-Out Burger
12.2014 - 07.2021
- Greeted customers and provided excellent customer service
- Prepared and serve fresh food in a timely manner while satisfying customers to their needs upon request
- Maintained clean and orderly appearance throughout kitchen and dining area
- Made meals in accordance with company standards and requirements
- Adhered to regulatory standards regarding safe and sanitary food prep
Education
Bachelor of Science - Nursing
Las Vegas College
Las Vegas, NV04.2026
Skills
- Proficient typer
- Cross-cultural sensitivity
- Concierge software knowledge
- Exceptional communication
- Bilingual (Serbian & English)
- Strong Work Ethic
Timeline
Concierge Agent
Tao Group Hospitality
10.2022 - Current
Bartender
Black Tap
06.2021 - 09.2022
Cook (Supervisor)
In-N-Out Burger
12.2014 - 07.2021
Bachelor of Science - Nursing
Las Vegas College
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