Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Casey Medici

Lucerne Valley,CA

Summary

Highly motivated professional driven by a desire to embrace new challenges and excel in my career. Demonstrates a strong work ethic, adaptability, exceptional interpersonal relationship building, and communication skills. Effectively collaborates with colleagues and clients alike. Recognized as a team player with a keen eye for detail. Eager to learn and master new skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Clinical Support Senior Specialist - RDA

BYTE/Dentsply Sirona
11.2023 - Current
  • Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
  • Identified areas in need of critical improvement and implemented strategies to achieve targets.
  • Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
  • Supported department leadership in implementing new policies, procedures and controls.
  • Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
  • Collaborated with cross-departmental teams in developing cohesive strategies aimed at achieving long-term organizational goals.
  • Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
  • Enhanced team productivity by implementing efficient project management strategies.
  • Streamlined team workflow, implementing agile methodologies to significantly enhance project turnaround times.
  • Developed strategic partnerships, expanding company's reach and facilitating entry into new markets.
  • Improved client satisfaction by customizing service delivery approaches according to unique business needs.
  • Followed all company policies and procedures to deliver quality work.
  • Devised and implemented processes and procedures to streamline operations.
  • Provide clinical support and expertise to sales, treatment planning, and dental network teams.
  • Manage caseloads, and prioritize critical cases. Route treatment needs to other team members as needed.
  • Electronic medical records, digital patient managements systems.
  • Identify learning opportunities and support leadership in coaching our team towards success.
  • Assist escalated customers.
  • Handle customer inquiries and concerns related to treatment, treatment planning, oral health and oral hygiene, aligners, and dental records.
  • Prioritize and sympathize customer needs and concerns.

REGISTERED DENTAL ASSISTANT

Steven Kratofil, DDS
04.2019 - 11.2023
  • Certified HIPAA Officer
  • Invisalign Coordinator
  • Licensed for Radiographs and Radiograph Safety, Pit and Fissure Sealants, and Coronal Polishing
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
  • Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
  • Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
  • Educated patients on proper oral hygiene habits, fostering long-term dental health improvement.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
  • Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
  • Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
  • Reduced patient wait times by maintaining organized patient records and scheduling appointments effectively.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Typed patient data into computer system using Dentrix while following privacy laws and maintaining high-level accuracy.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Verified patient insurance eligibility and benefits.

WAITRESS

Rube's Country Kitchen
01.2017 - 08.2018
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

WAITRESS

Rock's Pizza & More
09.2015 - 11.2017
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

CASHIER/ SALES ASSOCIATES

Zumiez
11.2015 - 12.2016
  • Cashier
  • Customer Service
  • Fulfill Online Orders
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.

GROCERY STORE ATTENDANT

Lucerne Valley Market
04.2014 - 12.2014
  • Cashier
  • Customer Service
  • Deli/ Cafe Line Cook and Cashier
  • Laundry Attendant
  • Collaborated with team members to maintain a positive workplace atmosphere while working towards achieving store targets.
  • Assisted customers with locating items, answering questions about products, and offering solutions to meet their needs.
  • Contributed to visual merchandising efforts by creating attractive displays that showcased featured products effectively.
  • Ensured efficient opening/closing procedures were followed daily including balancing cash registers and securing facilities as per guidelines set forth by management.
  • Streamlined checkout process by accurately handling cash transactions, issuing receipts, and bagging merchandise.
  • Operated POS systems to accurately process customer purchases.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

WAITRESS

Mama Carpino's Italian Resturant
02.2013 - 12.2013
  • Excellent Customer Service Skills
  • Perfecting Time Management
  • The Ability to Tolerate Frustration Without Getting Agitated or Upset
  • Exercise Problem Solving Skills Quickly and Efficiently
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

AFTERSCHOOL PROGRAM ASSISTANT

Lucerne Valley Unified School District
08.2009 - 06.2010
  • Worked in Kitchen Assisting with Food Preparation
  • Assisted Children with Homework Assignments
  • Light Cleaning and Organization
  • Other Duties as Assigned
  • Supported the academic success of students by providing homework assistance and study tips.
  • Developed creative lesson plans that incorporated various learning styles to cater to individual student needs.
  • Contributed substantially towards improved reading comprehension levels for participating students through consistent one-on-one support during dedicated reading sessions.
  • Promoted a positive learning environment by fostering collaboration and teamwork among students.
  • Assisted in the development of curriculum for after-school programs, ensuring a diverse range of topics and skill-building opportunities.
  • Implemented behavior management strategies to maintain order within the classroom, promoting respect among students.

Education

Some College (No Degree) - Various Courses

VICTOR VALLEY COMMUNITY COLLEGE
Victorville, CA

High School Diploma -

Excelsior Charter School
Victorville, CA
01.2014

Skills

  • Excellent Customer Service
  • Upbeat and Kind Personality
  • Punctual
  • Ability to type approx 50 WPM
  • Problem-Solving
  • Computer Literacy
  • Personable
  • Strong Communication
  • Proficient in Time Management
  • Ability to Adapt to Any Environment
  • Detail Orientated
  • Proactive
  • Critical Thinker
  • Patient with Ability to Tolerate Any Situation
  • Team Player
  • Trained in Salesforce
  • Management collaboration
  • Technical communication
  • Innovation management
  • Team performance improvement
  • Team building
  • Quality Assurance
  • Multitasking Abilities
  • Problem-solving abilities
  • Quantitative skills
  • Reliability
  • Team Leadership
  • Customer Relationship Management
  • Conflict Resolution
  • Professionalism
  • Strategic Planning
  • Time management abilities
  • Adaptability
  • Inventory Management
  • Project Management
  • Sales Strategies
  • Organizational Development
  • Workflow Optimization
  • Problem-solving aptitude
  • Performance Management
  • Regulatory Compliance
  • Vendor Management
  • Business ethics
  • Report exceptions
  • Experience in leadership
  • Troubleshoot service issues
  • Coordinate supplies
  • Business Strategy Development
  • Proficient typer

Accomplishments

    During Dental School I was a part of a program called Cal-HOSA (Health Occupational Students of America), and ranked 1st Place in Dental Science and Dental Terminology at the State Leadership Conference in Sacramento.

Certification

  • Salesforce Certified Administrator
  • CPR/AED Certification
  • Basic Life Support Certification (BLS)
  • HIPAA Officer certified
  • Pit and fissure sealant certified
  • California Registered Dental Assistant License
  • Radiology Certified
  • Coronal Polish Certified
  • CDPA Certified
  • Infection Control/OSHA Certified

Timeline

Clinical Support Senior Specialist - RDA

BYTE/Dentsply Sirona
11.2023 - Current

REGISTERED DENTAL ASSISTANT

Steven Kratofil, DDS
04.2019 - 11.2023

WAITRESS

Rube's Country Kitchen
01.2017 - 08.2018

CASHIER/ SALES ASSOCIATES

Zumiez
11.2015 - 12.2016

WAITRESS

Rock's Pizza & More
09.2015 - 11.2017

GROCERY STORE ATTENDANT

Lucerne Valley Market
04.2014 - 12.2014

WAITRESS

Mama Carpino's Italian Resturant
02.2013 - 12.2013

AFTERSCHOOL PROGRAM ASSISTANT

Lucerne Valley Unified School District
08.2009 - 06.2010
  • Salesforce Certified Administrator
  • CPR/AED Certification
  • Basic Life Support Certification (BLS)
  • HIPAA Officer certified
  • Pit and fissure sealant certified
  • California Registered Dental Assistant License
  • Radiology Certified
  • Coronal Polish Certified
  • CDPA Certified
  • Infection Control/OSHA Certified

Some College (No Degree) - Various Courses

VICTOR VALLEY COMMUNITY COLLEGE

High School Diploma -

Excelsior Charter School

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Casey Medici