Kalie Orozco
Provo,UT
Summary
Hardworking and motivated professional with several years of experience and record of success in the industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
11
11
years of professional experience
Work History
Sales Manager
Dentsply Sirona - Byte
Lehi, UT
07.2020 - Current
- Set clear sales goals and KPIs for team members, providing regular coaching and feedback.
- Work closely with the team to optimize lead conversion rates and reduce sales cycle time.
- Ensure accurate tracking of leads, opportunities, and follow-ups in CRM software.
- Generate daily, weekly, and monthly reports on sales activities and results.
- Regularly evaluate and refine sales processes to increase efficiency and effectiveness.
- Recruit, onboard, and train inside sales representatives to build a high-performing team.
- Monitor daily sales activities, calls, emails, and other outreach to ensure alignment with targets.
Customer Service Manager
Sykes
Provo, UT
06.2016 - 07.2020
- Monitored staff performance to ensure adherence to customer service standards.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
Shipping Team Lead
Young Living Essential Oils
Spanish Fork, UT
03.2014 - 03.2016
- Facilitate integration of newly hired staff.
- Developed strategies to improve operational efficiency within the shipping department.
- Negotiated contracts with outside vendors including carriers, 3PL providers.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Education
GED -
Provo Adult Education
Provo05-2011
Skills
- Sales management
- Problem-solving abilities
- Team building
- Adaptability
- CRM Software Proficiency
- Reporting and documenting
References
References available upon request.
Timeline
Sales Manager
Dentsply Sirona - Byte
07.2020 - Current
Customer Service Manager
Sykes
06.2016 - 07.2020
Shipping Team Lead
Young Living Essential Oils
03.2014 - 03.2016
GED -
Provo Adult Education
Similar Profiles
Zeinab KleitZeinab Kleit
Operational Manager of Clinical Support Team at Dentsply Sirona/ByteOperational Manager of Clinical Support Team at Dentsply Sirona/Byte
Page Kusch-JohnsonPage Kusch-Johnson
Dentist Management Specialist - CST Senior at Dentsply Sirona - ByteDentist Management Specialist - CST Senior at Dentsply Sirona - Byte
Kandy RaguskusKandy Raguskus
Manager of Insurance and Payor Operations in a Dental Support Organization (DSO) at Dentsply Sirona, ByteManager of Insurance and Payor Operations in a Dental Support Organization (DSO) at Dentsply Sirona, Byte