Monica Cordova
West Jordan,UT
Summary
Dear Hiring Executive, As you will notice, I have years of experience in the areas of sales, customer service and business operations. Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
13
13
years of professional experience
Work History
Sales Associate
Byte Dentsply Sirona
Lehi, UT
05.2024 - Current
- Provided accurate information about products, prices and services.Conducted outbound calls to existing clients to upsell products or services.
- Generated leads through cold calling potential clients.
- Researched customer needs and preferences to identify opportunities for new business.
- Developed complex custom objects and fields in Salesforce to meet customer requirements.
- Monitored client accounts to identify opportunities for improvement or growth.
- Developed and implemented strategies to increase sales volume.
Inside Sales Representative
Worthy Online Diamond Marketplace
New York City, NY
05.2019 - 07.2023
- Generated leads through cold calling potential clients. (100+ outbound calls)
- Maintained detailed records of customer interactions, orders and account status updates.
- Coordinated and maintained customer accounts, including orders, payment processing, and order tracking.
- Conducted outbound calls to existing clients to upsell products or services.
- Researched customer needs and preferences to identify opportunities for new business.
- Answered customer inquiries and provided accurate information regarding products and services.
Recruiter
Taskeasy Lawncare Service Company
Murray , UT
02.2016 - 08.2018
- Sourced and screened potential candidates for open positions.
- Built relationships with potential contactors to encourage repeat business.
- Generated leads through cold calling, email campaigns, and digital marketing techniques.
- Generated high quality sales leads through effective research methods.
- Conducted follow-up calls with prospects to identify needs, propose solutions and close sales.
- Identified best practices for recruiting process improvement.
- Collaborated with hiring contactors to understand position requirements.
- Outbound/ Inbound calls 100+
Baker Associate /Lead Cake Decorator
Safeway
Queen Creek, AZ
03.2014 - 01.2016
- Maintained accurate inventory of baking supplies and ingredients.
- Measured out ingredients accurately to ensure consistent product quality.
- Operated ovens and other equipment to bake products according to established recipes.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
Distribution Coordinator
Rastar Print Communication
Salt Lake City, UT
03.2013 - 01.2014
- Coordinated and managed the distribution of inventory across multiple warehouses.
- Monitored and tracked shipments to ensure timely delivery of goods.
- Developed and implemented efficient processes for order fulfillment.
- Maintained accurate records of all incoming and outgoing shipments.
- Load presses with paper and make necessary adjustments.
Customer Service Cashier
Home Depot
Queen Creek, AZ
02.2012 - 12.2012
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
High School Diploma -
Perry High School
Gilbert, AZ05.2012
Skills
- Sales Expertise
- Product Knowledge
- Customer Relationship Management
- Cold calling expertise
- Salesforce CRM
- Relationship Building
- Business Development
- Sales Proficiency
- Professional Demeanor
- Strategic Planning
References
References available upon request.
Timeline
Sales Associate
Byte Dentsply Sirona
05.2024 - Current
Inside Sales Representative
Worthy Online Diamond Marketplace
05.2019 - 07.2023
Recruiter
Taskeasy Lawncare Service Company
02.2016 - 08.2018
Baker Associate /Lead Cake Decorator
Safeway
03.2014 - 01.2016
Distribution Coordinator
Rastar Print Communication
03.2013 - 01.2014
Customer Service Cashier
Home Depot
02.2012 - 12.2012
High School Diploma -
Perry High School
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