CAMILA HERNANI
Tallahassee,FL
Summary
Dedicated Hospitality & Tourism Management student with proven experience in guest services. Skilled in delivering exceptional customer service, managing reservations, and creating positive guest experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Content & Social Media Manager
Scottsdale Classic Limousine
10.2024 - Current
- Utilized various analytics tools to track campaign success, adjusting strategies accordingly for optimal results.
- Implemented a social listening strategy to monitor brand sentiment and identify opportunities for improvement.
- Coordinated with PR team in managing crisis situations on social media platforms effectively mitigating potential reputational damage.
- Analyzed social media performance metrics to inform future content decisions and optimize campaign efforts.
SERVER
La Bonne Crepe
01.2022 - 11.2022
- Welcomed and seated guests in a fast-paced, high-demand restaurant known for its French-American cuisine, both inside and outside
- Provided information on menu items and daily specials, including a wide variety of savory and sweet crepes, contributing to an enhanced guest experience
HOSTESS
Aruba Beach Cafe
06.2019 - 12.2019
- Managed guest reservations and waitlists, efficiently coordinating seating arrangements to optimize table turnover and minimize wait times
- First impression of the restaurant, assisted in resolving guest concerns or special requests, demonstrating strong communication and problem-solving skills
FRONT DESK RECEPTIONIST
Holy Cross Health
01.2018 - 12.2019
- Greeted and assisted patients, visitors, and staff, providing exceptional customer service in a high-volume healthcare environment
- Managed multi-line phone system, routing calls, scheduling appointments, and addressing inquiries with professionalism and efficiency
CAMP COUNSELOR
Bethany Christian School
06.2017 - 08.2017
- Led and supervised a group of children in daily camp activities, promoting a safe, fun, and engaging environment
- Provided individualized support and mentorship to campers, fostering their personal growth, confidence, and social skills
Education
BACHELOR OF SCIENCE - HOSPITALITY & TOURISM MANAGEMENT
Florida State University
08-2025
Skills
- Communication
- Customer Service
- Time Management
- Problem-Solving
- Organization
- Strong work ethic
Certification
CERTIFICATE IN SPECIAL EVENTS, FLORIDA STATE UNIVERSITY
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Content & Social Media Manager
Scottsdale Classic Limousine
10.2024 - Current
SERVER
La Bonne Crepe
01.2022 - 11.2022
HOSTESS
Aruba Beach Cafe
06.2019 - 12.2019
FRONT DESK RECEPTIONIST
Holy Cross Health
01.2018 - 12.2019
CAMP COUNSELOR
Bethany Christian School
06.2017 - 08.2017
BACHELOR OF SCIENCE - HOSPITALITY & TOURISM MANAGEMENT
Florida State University
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