Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Camila Joseph
Humble,Tx
Summary
Overview
4
years of professional experience
Work History
GetixHealthSugarland, TX
Customer Service Specialist
04.2022 - Current
Job overview
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Conducted inbound and outbound calls to follow up on surveys or solicit additional business opportunities.
Reliable StaffingDowntown Houston, TX
Temperature Screening/ Customer Service
02.2022 - 03.2022
Job overview
- Greeted incoming guests upon arrival, verifying identification and providing temperature checks.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- reviewed tickets and directed to facility locations.
NFC AmenityHouston, TX
Concierge/Customer Service
08.2021 - 03.2022
Job overview
- Maintained guest privacy and building reputation by keeping information confidential.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
Sweet Green- OloCoral Gables, FL
Customer Service
12.2020 - 08.2021
Job overview
- Assisted in setting up and stocking food service area with necessary items.
- Ensured proper portion control was maintained when serving customers.
- Provided excellent customer service to guests by responding to their needs promptly.
- Maintained a clean, safe and sanitary work environment according to health codes.
NFC AmenityMiami, FL
Front Desk Gym and Spa Attendant Customer Service
07.2020 - 08.2021
Job overview
- Assisted with scheduling appointments, verifying client information, and taking payments.
- Provided clients with information on spa services, packages, and promotions.
- Maintained accurate records of customer visits and transactions utilizing computerized system.
- Kept reception area clean, organized, and stocked with necessary supplies.
- Managed front desk operations including phone calls, emails, and other correspondence.
Marriott Biscayne BayMiami, FL
Runner General
03.2020 - 11.2020
Job overview
- Delivered food to guests in a timely manner while following safety protocols.
- Ensured that all orders were correct before leaving the kitchen area.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Greeted guests with friendliness and professionalism.
Education
University of Downtown HoustonHouston
BBA from Business Management
05.2025
University Overview
Miami Dade College
Business Administration Associate Degree
04.2022
University Overview
Miami Spring Senior Highschool
Highschool Diploma
06.2019
University Overview
Skills
- Quality Control
- Problem Resolution
- Customer Relations
- Typing Proficiency
- Filing
- Microsoft Outlook
- Call Center Operations
- Creative Problem Solving
- Time Management
- Leadership Organization
- Active Listening
Languages
English
Native/ Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Timeline
Customer Service Specialist
GetixHealth
04.2022 - Current
Temperature Screening/ Customer Service
Reliable Staffing
02.2022 - 03.2022
Concierge/Customer Service
NFC Amenity
08.2021 - 03.2022
Customer Service
Sweet Green- Olo
12.2020 - 08.2021
Front Desk Gym and Spa Attendant Customer Service
NFC Amenity
07.2020 - 08.2021
Runner General
Marriott Biscayne Bay
03.2020 - 11.2020
University of Downtown Houston
BBA from Business Management
Miami Dade College
Business Administration Associate Degree
Miami Spring Senior Highschool
Highschool Diploma
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