Iralisa Mercedes
Reading,PA
Summary
Dedicated Bus Conductor with a proven track record at Durham Transportation, excelling in passenger safety and satisfaction. Skilled in emergency response and effective communication, I consistently enforced safety regulations while providing exceptional service. Bilingual and CPR certified, I adapt quickly to challenges, ensuring a reliable and secure travel experience for all passengers.
Overview
7
7
years of professional experience
Work History
Bus Conductor
Durham Transportation
10.2024 - Current
- Assisted passengers with boarding and alighting, ensuring smooth transitions during routes.
- Monitored passenger safety and compliance with regulations throughout journeys.
- Communicated route information effectively to enhance customer experience.
- Conducted routine inspections of vehicles before and after shifts to maintain operational standards.
- Implemented safety protocols during emergency situations, prioritizing passenger welfare.
- Stopped at designated points to load and unload passengers.
Bus Conductor
Zum Transportation
07.2023 - 10.2024
- Responded quickly and calmly in emergency situations.
- Boarded passengers using wheelchairs or other mobility aids and properly secured wheelchairs and scooters.
- Conducted periodic checks on emergency equipment like fire extinguishers and first aid kits, ensuring preparedness for emergencies at all times.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
Bus Conductor
M&I Transportation
06.2021 - 07.2023
- Improved passenger satisfaction by consistently providing friendly and efficient service during bus journeys.
- Notified dispatch of deviations, overload, accidents, passenger incidents and bus mechanical and electrical troubles.
- Drove transit bus to transport passengers safely.
- Maintained a safe environment for passengers by enforcing rules, addressing concerns, and promptly reporting any safety hazards or incidents.
Bus Conductor
BCIU
10.2018 - 06.2021
- Maintained a safe environment for passengers by enforcing rules, addressing concerns, and promptly reporting any safety hazards or incidents.
- Notified dispatch of deviations, overload, accidents, passenger incidents and bus mechanical and electrical troubles.
- Improved passenger satisfaction by consistently providing friendly and efficient service during bus journeys.
- Stopped at designated points to load and unload passengers.
- Implemented safety protocols during emergency situations, prioritizing passenger welfare.
- Communicated route information effectively to enhance customer experience.
- Monitored passenger safety and compliance with regulations throughout journeys.
Education
CDL -
First Student Bus Company
Paramus, NJ02-2004
GED -
Paterson Community College
Paterson, NJ06-2003
Skills
- Punctuality
- Safety awareness
- Reliability
- CPR certification
- Radio communications
- Adaptability and flexibility
- Effective communication
- Commercial drivers license CDL
- Valid Driver's license
- Elderly and disabled assistance
- Traffic laws and regulations
- Time, mileage, and fuel tracking
- Van and shuttle operation
- Transportation regulations
- Local traffic regulations
- Route logs
- Disability awareness
- Dependable and trustworthy
- Time management
- Passenger assistance and safety
- Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bus Conductor
Durham Transportation
10.2024 - Current
Bus Conductor
Zum Transportation
07.2023 - 10.2024
Bus Conductor
M&I Transportation
06.2021 - 07.2023
Bus Conductor
BCIU
10.2018 - 06.2021
CDL -
First Student Bus Company
GED -
Paterson Community College