Camila Ornelas

• Barista at Klatch Coffee in West Covina
• Prepared and served high-quality beverages to customers, ensuring consistency in taste and presentation.
• Operated espresso machines and grinders, maintaining cleanliness and functionality for optimal performance.
• Assisted with inventory management, tracking supplies to minimize waste and ensure product availability.
• Provided friendly customer service, addressing inquiries and resolving issues to enhance customer satisfaction.
• Collaborated with team members to maintain a clean and organized workspace, promoting efficiency during peak hours.
• Adapted quickly to new menu items and seasonal offerings, effectively communicating changes to customers.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
• Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
• Increased repeat business by providing exceptional customer service and building rapport with patrons.
• Enhanced customer experience by crafting customized beverage orders to meet individual preferences.

• Seasonal Retail Sales Associate at Spencer’s in West Covina
• Assisted customers with product selection, providing knowledgeable recommendations to enhance shopping experience.
• Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling and sales reporting.
• Maintained organized merchandise displays, adhering to visual merchandising standards to attract customer attention.
• Collaborated with team members to achieve daily sales goals and improve overall store performance.
• Addressed customer inquiries and resolved issues promptly, fostering a positive shopping environment.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
• Increased customer loyalty with personalized shopping experiences and attentive service.

I graduated at Sierra Vista High School and I’m currently a student at Mt. San Antonio College pursuing a degree in Video Game Illustration.