Camila Rodriguez
Bound Brook,NJ
Summary
Bilingual Lead Switchboard Operator skilled in managing multi-line communications and optimizing call routing. Expertise in enhancing customer experiences and maintaining confidentiality, contributing to improved service efficiency and high-quality standards in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Lead Switchboard Operator
The Millennium Group
Avenel, New Jersey
03.2025 - Current
- Operated multi-line switchboard, facilitating efficient management of incoming and outgoing calls.
- Directed calls to appropriate departments, promoting prompt communication and service delivery.
- Managed emergency calls by following established protocols for safety procedures.
- Trained new staff on switchboard operations and customer service standards.
- Handled confidential information with discretion and professionalism.
- Monitored and logged daily phone activity, maintaining accurate records for operational oversight.
Switchboard Operator
Sodexo USA
Bridgewater, New Jersey
08.2023 - 03.2025
- Operated multi-line switchboard to connect calls efficiently.
- Managed incoming calls, routing them to appropriate departments.
- Maintained accurate call logs for tracking purposes.
- Ensured that all communication systems were functioning properly at all times.
- Collaborated with team members to improve communication processes.
- Handled confidential information with discretion and professionalism.
Phlebotomist
THplasma
10.2022 - 05.2023
- Executed venipuncture and capillary collections, highlighting technical proficiency and commitment to patient care.
- Collected blood samples with precision, ensuring adherence to safety protocols and quality standards.
- Guided patients through procedures, alleviating concerns and improving overall donation center experience.
- Facilitated patient registration and maintained accurate records, contributing to streamlined workflow.
Cashier
Sunny Mart
03.2021 - 10.2022
- Handled cash and credit transactions accurately, ensuring compliance with financial guidelines.
- Processed customer transactions efficiently using point-of-sale systems.
- Guided customers in product selection and addressed inquiries, contributing to positive shopping experiences.
- Ensured cleanliness and organization of checkout area, promoting safety and operational efficiency.
- Coordinated with team members to manage inventory levels and restock shelves, supporting smooth store operations.
Produce Clerk
ShopRite
02.2019 - 12.2019
- Assisted customers with product selection, providing knowledgeable support and enhancing shopping experience.
- Stocked produce shelves to maintain freshness and consistently meet quality standards.
- Monitored inventory levels, reporting discrepancies to management for timely replenishment.
- Implemented safety protocols during product handling to ensure safe work environment.
Education
High School Diploma -
Admiral William F. Halsey Public Health & Safety Academy
Elizabeth, NJ06-2019
Some College (No Degree) - Fine Arts
Montclair State University
Montclair, NJSkills
- Call management
- Telephone communication
- Fluent in Spanish & English
- Workflow management
- Work prioritization
- Time management
- Attention to detail
- Reliability
- Active listening
- Communication efficiency
- Teamwork
- Critical thinking
Timeline
Lead Switchboard Operator
The Millennium Group
03.2025 - Current
Switchboard Operator
Sodexo USA
08.2023 - 03.2025
Phlebotomist
THplasma
10.2022 - 05.2023
Cashier
Sunny Mart
03.2021 - 10.2022
Produce Clerk
ShopRite
02.2019 - 12.2019
High School Diploma -
Admiral William F. Halsey Public Health & Safety Academy
Some College (No Degree) - Fine Arts
Montclair State University