MARIA CAMILA SILVA NOSSA
Miami
Summary
Accomplished and client-focused Banking & Finance Professional with over 8 years of experience in relationship management, mortgage loan processing, and retail banking operations. Known for developing trusted relationships with clients and team members, consistently exceeding performance goals, and delivering tailored financial solutions. Strong track record of leadership, operational excellence, and customer satisfaction in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Banking Relationship Specialist
Bank OZK
Miami
05.2023 - Current
- Manage applications and approvals for home equity lines of credit and installment loans.
- Lead sales efforts while coaching team members to meet branch goals.
- Build comprehensive financial plans tailored to individual client needs, increasing assets under management.
- Strengthen client relationships through regular portfolio reviews and risk alignment strategies.
- Recognized as a top division performer for outstanding customer service and consistent revenue growth.
Loan Officer Assistant / Sales Assistant
Geneva Financial
Remote
04.2021 - 12.2022
- Supported loan originators by collecting and processing client documentation.
- Resolved discrepancies and maintained compliance across loan processing systems.
- Fostered strong relationships with clients, realtors, and title/escrow officers to expand the customer base.
- Managed schedules, maintained master calendars, and ensured timely loan file processing.
Loan Officer Assistant
Cross Country Mortgage
Remote
10.2020 - 03.2021
- Coordinated with underwriting to manage and process loan application files.
- Ensured timely completion of closing documentation and cleared underwriting conditions.
- Maintained communication with clients throughout the loan process.
Universal Banker
First Horizon Bank
Fort Myers
02.2018 - 10.2020
- Delivered exceptional customer service through account management, transactions, and product education.
- Promoted banking products to achieve sales targets and enhance customer value.
- Mitigated fraud by monitoring high-risk accounts and taking proactive action.
- Supported audit readiness through accurate recordkeeping and documentation.
Education
Associate of Arts -
Florida Southwestern State College
Fort Myers, FL05.2019
High School Diploma -
Nicaea Academy
Naples, FL05.2014
Skills
- Relationship Building & Client Retention
- Home Equity & Mortgage Loan Processing
- Financial Needs Analysis & Planning
- Regulatory Compliance & Documentation
- Consultative Sales & Cross-Selling
- Team Leadership & Sales Coaching
- Problem Solving & Decision Making
- Bilingual Communication (English & Spanish)
Certification
- One-Time Close Construction Loans, AFR, 01/01/22
- HMDA: Data Collection
- BSA/AML Compliance
- Equal Credit Opportunity Act
- Homeowners Protection Act (HPA)
- RESPA for Mortgage Lenders
- Credit Cards - CARD Act
- CARES Act: Forbearance & Foreclosure
- Regulatory University, 10/01/22
Nmls Id
2187540
Timeline
Banking Relationship Specialist
Bank OZK
05.2023 - Current
Loan Officer Assistant / Sales Assistant
Geneva Financial
04.2021 - 12.2022
Loan Officer Assistant
Cross Country Mortgage
10.2020 - 03.2021
Universal Banker
First Horizon Bank
02.2018 - 10.2020
Associate of Arts -
Florida Southwestern State College
High School Diploma -
Nicaea Academy