Camilla Jones
Greensboro,NC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Bed Bath & Beyond
Greensboro, NC
01.2022 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
Shift Leader
Moes Southwestern Grill
Greensboro, NC
01.2021 - 01.2022
- Analyzed sales data to identify trends and areas for improvement.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Resolved customer complaints promptly and professionally.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
Education
High School Diploma -
Northeast Guilford High School
Mcleansville, NC05-2022
Some College (No Degree) - Dental Hygiene
Guilford Technical Community College
Jamestown, NCSkills
- Product Knowledge
- Data Entry
- Inbound and Outbound Calling
- Paperwork Processing
- Report Generation
- Appointment Scheduling
- Customer consulting
- Team Development
- Microsoft Excel
Timeline
Customer Service Representative
Bed Bath & Beyond
01.2022 - 08.2023
Shift Leader
Moes Southwestern Grill
01.2021 - 01.2022
High School Diploma -
Northeast Guilford High School
Some College (No Degree) - Dental Hygiene
Guilford Technical Community College
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