Camilla Kim
Bilingual Hospitality & Guest Services Professional
Honolulu
Summary
Professional support specialist with proven track record of facilitating smooth operations in dynamic environments. Adept at leveraging strong organizational skills, effective communication, and problem-solving abilities to enhance team productivity and client satisfaction. Known for reliability and adaptability, ensuring seamless integration with evolving workplace demands. Skilled in administrative tasks, customer service, and conflict resolution, consistently driving positive results.
Overview
9
9
years of professional experience
1
1
Certification
2
2
Languages
Work History
Check-in Agent & Concierge Support
Disney Cruise Lines
10.2024 - 02.2025
- Verified passports, visas, health records, and boarding passes for ∼2,700 guests per sailing.
- Assisted concierge guests with priority embarkation, luggage tagging, and special requests while safeguarding personal data.
- Directed disembarking guests to airport transport, coordinating luggage identification and charter-bus loading to reduce wait times by 15%.
Check-in Agent
Ovation of the Seas (Royal Caribbean)
10.2024 - 10.2024
- Managed challenging situations professionally, deescalating conflicts and finding appropriate resolutions.
- Guided passengers through multi-step embarkation, verifying IDs and travel documents with zero errors.
- Collaborated with team members to maintain high-quality service standards during peak travel times.
- Collaborated with port agents to maintain schedule integrity and ADA compliance.
Event Staff Member
Pokémon World Championships
08.2024 - 08.2024
- Operated POS terminals in merchandise zone, processing ~$18 K in sales daily with 100% card accuracy.
- Organized product restock and display rotation during peak periods (14 K attendees).
- Managed queue lines and provided bilingual way-finding, improving guest flow and satisfaction scores.
Hospitality & Event Support Staff
HiEmployment
08.2024 - Current
- On-call team member for Hawaii Convention Center banquets, trade shows, and private galas (200–3,000 guests).
- Rotated between waitstaff, cashier, food runner, and back-of-house prep; praised for fast learning and positive attitude.
- Adapted to multiple team structures and responsibilities with a flexible, collaborative approach.
- Assisted supervisors in setting up event spaces and clearing them efficiently afterwards.
Restaurant Hostess
Fresco Italian Restaurant (Hilton Village)
09.2018 - 05.2019
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Coordinated room service bills and payments in collaboration with the Hilton hotel, while navigating a high volume of customer inquiries with professionalism and discretion.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Checked in with servers to confirm preparedness before seating customers.
Food Service Worker
Island Crepes & Lemonade
04.2016 - 02.2019
- Maintained safety standards by properly handling food and adhering to sanitation guidelines in a fast-paced setting.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Education
Bachelor of Arts - Architecture
University of Oregon
Eugene, OR06-2024
Bachelor of Arts - Art & Technology
University of Oregon
Eugene, OR06-2024
Skills
- Customer service excellence
- Proficient in Square and Clover systems
- Merchandise management
- Effective communication
- Team collaboration
- Active listening
Certification
S/P2 Workplace Safety
Timeline
Check-in Agent & Concierge Support
Disney Cruise Lines
10.2024 - 02.2025
Check-in Agent
Ovation of the Seas (Royal Caribbean)
10.2024 - 10.2024
Event Staff Member
Pokémon World Championships
08.2024 - 08.2024
Hospitality & Event Support Staff
HiEmployment
08.2024 - Current
Restaurant Hostess
Fresco Italian Restaurant (Hilton Village)
09.2018 - 05.2019
Food Service Worker
Island Crepes & Lemonade
04.2016 - 02.2019
Bachelor of Arts - Architecture
University of Oregon
Bachelor of Arts - Art & Technology
University of Oregon
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