Ambitious customer service professional with 5 years management experience. Dedicated to excellent customer relations. Energetic and productive to thrive in customer-focused, fast paced environment.
●Directed catering through end-to-end management of scheduling, ordering food and planning events.
● Increased sales by 30% through revising the purchasing plan and promoting additional high margin products.
● Spearheaded the creation of a luxury catering menu for large banquets in collaboration with staff.
●Retained excellent client satisfaction ratings through outstanding service delivery.
●Communicated with event coordinators and facility management to obtain appropriate catering accommodations inclusive of floor layouts, table layouts, and guest count.
●Developed strategic relationships with existing customers by tracking preferences and creating tailored communications.
●Built and strengthened long-lasting client relationships by providing accurate price quotes and customer-centric terms.
●Ensured high customer satisfaction by providing friendly, efficient, and professional customer interactions.