Dynamic professional with a proven track record at the Department of Homeland Security, excelling in project management and community engagement. Recognized for optimizing project performance through effective training and meticulous data collection. A dependable team player with strong problem-solving skills, committed to achieving high-quality outcomes while reducing environmental impact.
Overview
18
18
years of professional experience
Work History
Field Monitor/Disaster Relief
Department of Homeland Security
09.2024 - Current
Trained new team members on established protocols and best practices, ensuring consistency in field monitoring efforts across all projects.
Optimized project performance with diligent site visits and consistent communication with team members.
Conducted detailed site assessments for accurate data collection, resulting in more informed decision-making processes.
Adapted quickly to changing project priorities while maintaining focus on key objectives and ensuring that critical milestones were met.
Reduced environmental impact by implementing sustainable practices in field monitoring processes.
Manager
Health and Wellness Walmart Vision Centers
11.2023 - 09.2024
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Optical Lab Technician
Family Vison Center
10.2007 - 11.2023
Ensured accurate order fulfillment with meticulous attention to detail throughout the lens creation process, from inputting prescriptions to final inspections.
Increased operational efficiency by cross-training in multiple roles, providing flexibility within the team during peak periods or staff absences.
Exceeded company benchmarks for product quality and consistency through rigorous adherence to established manufacturing standards.
Maintained high customer satisfaction with timely delivery of accurately produced prescription lenses.
Reduced errors and rework by conducting thorough quality checks at multiple stages of the lens production process.
Identified areas for improvement within laboratory processes, leading to increased accuracy and faster turnaround times for customer orders.
Stayed up-to-date on industry advancements, incorporating new technologies into daily practices to stay ahead of competitors in providing top-quality products.
Continually sought opportunities to improve personal skills and knowledge, attending industry training sessions and applying new learning to daily tasks.
Demonstrated exceptional problem-solving skills when addressing unique customer requests or complex prescriptions, ensuring optimal outcomes for each client''s vision needs.
Assisted colleagues in achieving their goals through mentorship and guidance while maintaining open lines of communication within the team.
Assembled eyeglass frames and lenses.
Mounted and secured lens blanks or optical lenses in holding tools or chucks of cutting, polishing or grinding machines.
Prepared, sterilized and maintained ophthalmic instruments and equipment.
Shaped lenses appropriately for insertion into frames.
Certified Nursing Assistant
Ambercare Home Health
07.2021 - 02.2022
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Educated family members on caregiving techniques to better support their loved ones at home after discharge.
Clients included Veterans and those referred to Adult Protective Services.
Education
Certificate Of Occupational Training - Nursing Assistant, Human Growth And Development
Eastern New Mexico University
Portales, NM
05.2014
GED - General Studies
San Juan College
Farmington, NM
06.2001
Skills
Monitoring and evaluation
Community engagement
Data collection
Environmental monitoring
Training and capacity building
Project monitoring
Site management
Task delegation
Environmental awareness
Project management
Subcontractor management
Technical expertise
Schedule development
Site documentation
Safety and hazard management
Willingness to learn
Teamwork
Dependable and hardworking
Problem-solving
Attention to detail
Reliability
Worker supervision
Excellent communication
Adaptability and flexibility
Self control and integrity
Stress tolerance
Timeline
Field Monitor/Disaster Relief
Department of Homeland Security
09.2024 - Current
Manager
Health and Wellness Walmart Vision Centers
11.2023 - 09.2024
Certified Nursing Assistant
Ambercare Home Health
07.2021 - 02.2022
Optical Lab Technician
Family Vison Center
10.2007 - 11.2023
Certificate Of Occupational Training - Nursing Assistant, Human Growth And Development
Intern at Department of Homeland Security (Homeland Security Investigations)Intern at Department of Homeland Security (Homeland Security Investigations)
Branch Chief, Emergency Communications Division at Cybersecurity and Infrastructure Security Agency (CISA), U.S. Department of Homeland SecurityBranch Chief, Emergency Communications Division at Cybersecurity and Infrastructure Security Agency (CISA), U.S. Department of Homeland Security
Senior Correspondence Analyst at Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA)Senior Correspondence Analyst at Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA)
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