Camille Betts
Dallas,Texas
Summary
Encouraging, results-oriented, and energetic manager with analytical problem-solving skills and talents for team building, leading and motivating, as well as excellent customer relations aptitude. Solid team player with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Experience Specialist, Store Manager
Nikki Smith Designs
07.2023 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Restock inventory and visual merchandiser between locations
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Streamlined customer support processes for increased efficiency and faster resolution times.
- Collaborated with team members to create a positive work environment and improve overall customer experience.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Collected valuable data through surveys and focus groups, leading to actionable insights for company improvements.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Developed training materials to educate staff on best practices for providing exceptional customer service.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
- Led training sessions for new employees on proper telephone etiquette, technical troubleshooting protocols, and other essential skills needed for success in their roles as Customer Experience Specialists.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
Sales Associate
Nikki Smith Designs
01.2018 - 06.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Unpack and hand-make jewelry, jewelry welder
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
Social Media Content Creator
Harp And Sling Marketing Agency
06.2022 - 05.2023
- Enhanced brand awareness by creating engaging and shareable social media content.
- Increased audience engagement through the development of tailored content for each platform.
- Developed an effective social media strategy, resulting in consistent growth in followers and engagement rates.
- Crafted compelling copy for various platforms to drive user interest and interaction.
- Managed social media accounts, ensuring timely responses to comments and messages from the community.
- Utilized visual storytelling techniques, incorporating eye-catching images and videos into posts for higher engagement rates.
- Conducted hashtag research to improve post visibility on various platforms, driving organic follower growth.
- Generated leads by crafting enticing calls-to-action within social media captions and linked content pieces.
- Created a monthly editorial calendar outlining planned content themes, allowing for strategic alignment between posting schedules and marketing goals.
Residential College Assistant
Dallas Baptist University
06.2021 - 05.2022
- Enhanced student engagement by incorporating interactive activities and group projects
- Provided academic support to struggling students through one-on-one tutoring sessions and study groups, leading to improved grades.
- Developed strong relationships with students as a mentor and advisor, helping them navigate their academic journey successfully.
Wedding Hostess
Cross Creek Ranch
01.2019 - 01.2021
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their event.
- Enhanced client satisfaction by efficiently managing all wedding-related tasks and providing exceptional customer service.
- Assisted in coordination of weddings, ensuring every detail was executed to perfection.
- Efficiently managing reservations and seating arrangements.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Bachelor of Science - Communication, Marketing, Entrepreneurship Studies
Dallas Baptist University
Dallas, Texas05.2023
Skills
- Social Media Management
- Microsoft Office
- Graphic Design
- Partnership Building
- Employee Training
- Sales Targeting
Volunteer Experience
Intern, Church Eleven32, 2018-01-01, 2020-01-01, Lead teams to serve church Sundays as well as the hospitality team, Event Coordinator, Head of social media accounts for Instagram, Facebook, and Twitter profiles
Timeline
Customer Experience Specialist, Store Manager
Nikki Smith Designs
07.2023 - Current
Social Media Content Creator
Harp And Sling Marketing Agency
06.2022 - 05.2023
Residential College Assistant
Dallas Baptist University
06.2021 - 05.2022
Wedding Hostess
Cross Creek Ranch
01.2019 - 01.2021
Sales Associate
Nikki Smith Designs
01.2018 - 06.2023
Bachelor of Science - Communication, Marketing, Entrepreneurship Studies
Dallas Baptist University
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