Camille Caraballo

• Oversaw complete accounts receivable cycle, including invoicing and reconciliation processes.
• Coordinated training programs for staff to enhance operational knowledge.
• Developed and implemented standard operating procedures for system efficiency.
• Produced precise invoices for clients and distributed them without delay.
• Resolved billing discrepancies in partnership with internal teams to boost customer satisfaction.
• Achieved enhanced collection efficiency by proactively communicating with clients, reducing days outstanding.

ated executive leaders on member statuses to aid decision-making processes.

• Manage distribution of primary newspaper products while including other related newspaper distribution as directed.
• Recruit, hire, and contract Employees and Independent Contractors to distribute products and services to home delivery and outlet locations throughout assigned region.
• Negotiate contractor rates, develop route delivery structures while providing a safe and professional workspace for Employees and Independent Contractors.
• Implement necessary changes to increase efficiency of delivery processes to ensure delivery deadlines are met while operating within set budget guidelines.

• Manage the circulation system for entire Gatehouse and Gannett distribution area including primary products and other newspaper related products.
• Develop and implement changes to increase efficiency of daily transactions and processes related to delivery of multiple products.
• Identify and strategize planning to centralize departmental functions throughout Gatehouse owned properties to create positive impact to product volume, revenue and company growth.

• Managed a high-volume call center team handling customer complaints, subscriptions, and service inquiries.
• Oversaw complaint resolution processes, improving customer satisfaction scores by 40%.
• Trained and supervised agents on cross-selling and upselling techniques, increasing sales conversion rates.
• Developed performance metrics and call scripts to optimize service quality and revenue generation.
• Collaborated with marketing and distribution teams to align customer outreach with company goals.