Camille Carby
Lithonia,GA
Summary
Experienced Project Manager with valuable skills that can significantly contribute to any organization. Adept at collaborating with teams to achieve both short-term and long-term project objectives. Detail-focused and possessing exceptional organizational abilities, essential for managing multiple projects concurrently while maintaining a high level of precision. This strong skillset is key to excelling in a career and making a positive impact on the teams and projects managed.
Overview
17
17
years of professional experience
Work History
Specialist - Tech Project Management
AT&T
07.2022 - Current
- Collaborates effectively with diverse teams to establish project scope and serves as single point of contact, guiding technical projects from initial concept to final implementation within given timeline.
- Assumes critical role in managing vendor access, connectivity, onboarding, and reporting, fostering smooth operations and effective collaboration with external partners.
- Collects and highlights Power BI data within organization to improve vendor efficiency and promote data-driven decision-making.
Project Manager
AT&T
07.2013 - 07.2022
- Successfully led Test & Scale Gatekeeper team for Customer Advocate Center, ensuring achievement of Service Level Agreement goals and maintaining cohesive team dynamic.
- Provided specialized support for U.S. Restricted Federal, State and Local Government orders, ensuring seamless handling and timely delivery. Acted as Subject-Matter Expert, Team Lead, and Escalation Manager for both internal and external Global Delivery/Ordering processes, resulting in improved customer self-service experience.
- Played crucial role in transitioning U.S. Restricted volumes from manual order processing to automation. Involvement as Subject Matter Expert and trainer helped project progress, increasing automated orders for Virtual Private Network from 60% to 90%
- Effectively communicated with stakeholders by sharing comprehensive work plans, schedules, and status reports.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Teller
JPMorgan Chase Bank
06.2010 - 08.2011
- Handled customer transactions daily, addressing financial inquiries directly or directing them to appropriate individuals for further assistance.
- Balanced currency, coin, and checks in cash drawers while accurately calculating daily transactions.
- Counted currency to prepare them for shipment to Federal Reserve Bank.
Assistant Store Manager
Murphy USA
05.2007 - 12.2008
- Assisted Store Manager in maintaining daily cash balances, resolving issues, conducting product counts, training new employees, making bank deposits, and managing employee hours.
- Maintained safe and organized environment to ensure optimal customer service experience.
Education
Bachelor of Arts - Econonics
Georgia State University
Atlanta, GA12.2012
Associate of Science - Business Administration
Georgia Perimeter College
Clarkston, GA08.2008
Skills
- Skilled in using Microsoft Office Suite, including Word, Excel, Access, Outlook, and PowerPoint, to accomplish tasks efficiently and effectively
- Highly efficient in fast-paced, high-pressure work environment, successfully managing tasks and maintaining productivity
- Possesses outstanding written and verbal communication abilities, along with keen attention to detail
- Capable of working independently to solve issues and resolve conflicts with minimal guidance
- Robust leadership and relationship-building skills, effectively engaging with individuals across all levels within organization
Accomplishments
- Played an integral role in the successful execution of the Proactive Order Resolution initiative, leading to a substantial decrease in escalations.
- Key participant in the User Acceptance Testing of ServiceNow's Contact/Address update functionality and the Customer Advocacy Group Agent Workspace, ensuring their successful implementation and seamless integration.
- Honored with the distinguished STAR Award for remarkable contributions that greatly impacted my organization.
- Commended by Senior Leadership for exemplary performance as a Lead in the Customer Advocacy Center and COVID-19 Command and Control Center.
- Recognized by Senior Leadership and presented with the YouDeserve award for outstanding commitment to customer service during the COVID-19 pandemic.
Timeline
Specialist - Tech Project Management
AT&T
07.2022 - Current
Project Manager
AT&T
07.2013 - 07.2022
Teller
JPMorgan Chase Bank
06.2010 - 08.2011
Assistant Store Manager
Murphy USA
05.2007 - 12.2008
Bachelor of Arts - Econonics
Georgia State University
Associate of Science - Business Administration
Georgia Perimeter College
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