Camille Cooper
Conway,SC
Summary
My goal is to obtain a position where I am making a positive impact, making a difference and ensure the success of all I manage. I will use my life experiences, on the job skills, problem solving, policies to overcome any challenges. I will achieve successful results, maximize profits in any task, manage and serve the people of the facility, community and of the world.
Overview
11
11
years of professional experience
Work History
Case Manager Supervisor
Capital One
06.2024 - Current
- Day to day oversight of multiple processes: monitor, report, and plan system improvements
- Resolving multiple complex problems or transactions, where my guidance was required to fix escalations against policies, guidelines and processes for our fraud systems and policies
- Leading, guiding, assisting, overseeing and implementing policies and procedures for the safety and security of cardholders as well as agents
- Thinking ahead, being innovative, problem solving and creating new ideas, products and solutions to help the improvement and safety of our company and cardholders
- Depending on the severity of the case or situation we would work closely with law enforcement if prosecution was needed.
Funeral Director/Embalmer
Legacy Funeral Group
08.2023 - 05.2024
- Duties consisted of arranging and conducting funeral and memorial ceremonies in a professional, organized and caring manner
- Cared for the deceased in a respectful manner while performing a variety of tasks which may include: transfers, lifting of deceased human remains, dressing and casketing; coordinating and assisting with funeral service, and visitation, delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families and setting of chairs and the removal, proper care and storage of these items
- Connecting and corresponding with family members to obtain authorization of human remains for legal purposes. Searched and contacted family and next of ken.
- Worked with law enforcement as it relates to the case at hand if needed or if under suspicion of case.
- Office duties such as operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system may be required to be operated from time to time
Production and Quality Lead
BMW
08.2022 - 08.2023
- Completed daily test drive of vehicles that were ready to be shipped and sold
- When needed I place cars in certain lots that have defects and place vehicles for storage to be fixed or sent associates out to pick up vehicles
- Shifts consisted of 10+ hours during 3rd shift
- Assembling various models at a steady and high speed and assisting on various parts when associates needed help
- Inspected airbags, top railings and hand railings
- Made sure the parts didn't have any scratches or damaged and made sure they fit measurements before going down the assembly line
Sales Manager
SPRINT (T-MOBILE)
08.2019 - 08.2022
- Sales associate that worked my way up to manager assisting customer day to day with making purchases, upselling and addressing all customer concerns
- T-Mobile home internet sales manager
- Leading a group of 12 agents to pilot the new home internet product which was a success
- Selling 1 million in the first year
Emergency Dispatch Operator Manager
johnson controls (TYCO)
05.2017 - 08.2019
- Overseeing day to day task of my 16 agents and stepping in during high alarm volume even worked a 72-hour shift during hurricane season
- Started as an emergency alarm dispatcher agent
- Quickly promoted due to response times, meeting metrics and perfect attendance and won award for the most overtime ever worked
- Conducted weekly interviews to find the best agents for the role
- Terminated agents if not meeting metrics and or attendance
- Coached agents when needed, provided praise and rewards when meeting or exceeding metrics and job duties
- Leading customer service agents that assist Medicare recipients and applications with authorizations, setting appointments and general medical questions
- Due to the nature of the calls we worked with law enforcement if needed
Call Center Recruiter
centralized showing service
02.2014 - 04.2017
- Working to recruit the perfect candidates for the company while leading, providing guidance, as well as knowledge to ensure ongoing success for the brand and boosting customer loyalty
- Hired as a customer service agent
- Promoted to overnight shift manger
- Promoted to Quality analyst
- Coached, provided feedback, hired, and fired agents for the Kansas and North
Education
Associate's degree - Applied Science
PIEDMONT TECHNICAL COLLEGE
Greenwood, SC12.2023
High School Diploma -
RAYTOWN SENIOR HIGH SCHOOL
Raytown, MO05.2013
Skills
- Management
- Interpersonal Skills
- Multitasking
- Leadership
- Customer service
- Advanced in Microsoft Office
- Active listening
- Team Building
- Communication
- Self starter
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Case Manager Supervisor
Capital One
06.2024 - Current
Funeral Director/Embalmer
Legacy Funeral Group
08.2023 - 05.2024
Production and Quality Lead
BMW
08.2022 - 08.2023
Sales Manager
SPRINT (T-MOBILE)
08.2019 - 08.2022
Emergency Dispatch Operator Manager
johnson controls (TYCO)
05.2017 - 08.2019
Call Center Recruiter
centralized showing service
02.2014 - 04.2017
High School Diploma -
RAYTOWN SENIOR HIGH SCHOOL
Associate's degree - Applied Science
PIEDMONT TECHNICAL COLLEGE
Similar Profiles
Aya Ahmed GasmalseedAya Ahmed Gasmalseed
Project Manager at Capital OneProject Manager at Capital One
VENKATESH KATTAVENKATESH KATTA
Front End Developer at Capital OneFront End Developer at Capital One
Maya NobisMaya Nobis
Brand Manager, Marketing at Capital OneBrand Manager, Marketing at Capital One