Malena Vazquez-Larose
Liverpool
Summary
Committed social and community service manager with proven experience in developing and implementing programs that serve diverse communities. Skilled in team leadership, strategic planning, and stakeholder engagement, ensuring projects meet both community needs and organizational goals. Successfully increased community participation and support through effective outreach, collaboration, and innovative solutions to complex social issues.
Overview
14
14
years of professional experience
Work History
Case Manager Supervisor
Safe Children Coalition
Bradenton
10.2022 - Current
- Help write referrals for service providers.
- Manage schedules and present for court hearings.
- Write weekly reports and legal documents.
- Coordinated client assessments and developed personalized service plans.
- Reviewed case files for compliance with organizational policies and standards.
- Facilitated regular team meetings to discuss case progress and challenges.
- Implemented process improvements to streamline case management workflows.
- Maintained confidential records regarding clients' medical history, treatment plans and progress toward goals.
- Ensured compliance with relevant laws, regulations and organizational standards related to case management services.
Assistant Restaurant Manager
The Cheesecake Factory
Syracuse
01.2013 - 10.2022
- Complied with all health department regulations and addressing issues immediately.
- Educated guest on daily specials and menu offerings, enabling decisions on appetizers, entrees and desserts.
- Recorded orders and partnered with team members to server food and beverages.
- Scheduled staff shifts and resolved conflicts to optimize workforce efficiency.
- Oversaw inventory management and maintained supply levels effectively.
- Monitored service quality and provided feedback to improve guest experiences.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Resolved customer complaints in a timely manner.
Teacher Assistant
Catholic Charities
Syracuse
01.2015 - 01.2016
- Provided extra assistance to students with special needs, such as non-English speaking students or those with physical and mental disabilities.
- Supervised students in classrooms, hallways, cafeterias, school yard, gymnasium and field trips.
- Tutor and assist children individually or in groups to master assignments and reinforce learning concepts presented by the teacher.
- Prepared lesson materials and bulletin board displays.
Host/ Server
Applebee's
Liverpool
01.2013 - 01.2014
- Pitched in to assist the host station by showing guest to tables.
- Educated guests on daily specials and menu offerings, enabling decisions on appetizers, entrees and desserts.
- Completed opening and closing checklists according to set standards.
- Greeted guests in a pleasant and courteous manner.
Childcare Worker, Special-ED Babysitter
Liverpool
01.2011 - 01.2013
- Observed and monitor children's play activities.
- Communicate with children's parents or guardians about daily activities, behavior and related issues.
- Identify signs of emotional or development problems in children and bring them to the parents or guardian's attention.
- Help the children with homework assignments.
- Accompany children to and from school, and to medical appointments.
- Provide care for mentally disturbed, delinquent, or handicapped children.
Education
Bachelor's - Human Development
SUNY Oswego
Oswego, NY01.2018
Associate - Human Development
Onondaga Community College
Town of Onondaga, NY05.2016
High School Diploma -
Liverpool High school
Liverpool, NY01.2013
Skills
- Childcare
- Serving Experience
- Communication Skills
- Management
- Cash register
- Teaching
- Cash handling
- Infant Care
- Organizational Skills
- Customer service
- Tutoring
- Case Management
- Early Childhood Education
- Leadership
- Special Education
- Conflict Management
- Classroom Management
- Behavior Management
- Store management
- Supervising experience
- Conflict management
- Public speaking
- Team facilitation
- Time management
- Data management
Timeline
Case Manager Supervisor
Safe Children Coalition
10.2022 - Current
Teacher Assistant
Catholic Charities
01.2015 - 01.2016
Assistant Restaurant Manager
The Cheesecake Factory
01.2013 - 10.2022
Host/ Server
Applebee's
01.2013 - 01.2014
Childcare Worker, Special-ED Babysitter
01.2011 - 01.2013
Bachelor's - Human Development
SUNY Oswego
Associate - Human Development
Onondaga Community College
High School Diploma -
Liverpool High school